Resolving Your Complaint

Talk to us about your complaint.

As a valued member of Coast Capital we appreciate your feedback and are committed to doing everything we can to resolve your complaint. Connect in person, by email or over the phone. Our frontline employees will work with you to attempt to resolve your complaint in a fair and consistent manner.

Contacting a designated complaint handling team.

Contacting the Complaint Resolution Office.

If you are not satisfied with the resolution provided by our designated complaint handling team, you may appeal the decision to Coast Capital’s Complaint Resolution Office. The head of the Complaint Resolution Office is the most senior person responsible for escalated complaints within Coast Capital.

Local: 604.517.7765  Toll-free: 1.844.517.7765

Contacting the external complaint body.

1. You are not satisfied with the final decision from the Coast Capital Complaint Resolution Office. Please keep in mind that the OBSI requires you to submit your complaint within 180 days after receipt of the final decision from the Complaint Resolution Office.
2. Your complaint has not been resolved within 56 days of Coast Capital receiving your complaint.

Contacting a regulatory body.

The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions for compliance with consumer provisions. While the FCAC does not resolve complaints, you may contact FCAC at any time for more information about complaint handling requirements: