Resolving Your Complaint
- Account Statements
- Cheques
- Credit Report
- Coast Capital Alerts
- Financial Checklists
- Drafts
- Replacement Debit Card
- Dormant Accounts and Unpaid Office Cheques
- Tax Receipt Schedule
- Transit Numbers
- Overdraft Protection
- Who is SEI?
- Worldsource View
- Resolving Your Complaint
- Safety Deposit Boxes
- High-interest Savings Account Changes
- Canada Deposit Insurance Corporation (CDIC): Protecting Your Deposits
- Wire Transfers
- Interac® sign-in service
-
Account Statements
-
Cheques
-
Credit Report
-
Coast Capital Alerts
-
Financial Checklists
-
Drafts
-
Replacement Debit Card
-
Dormant Accounts and Unpaid Office Cheques
-
Tax Receipt Schedule
-
Transit Numbers
-
Overdraft Protection
-
Who is SEI?
-
Worldsource View
-
Resolving Your Complaint
-
Safety Deposit Boxes
-
High-interest Savings Account Changes
-
Canada Deposit Insurance Corporation (CDIC): Protecting Your Deposits
-
Wire Transfers
-
Interac® sign-in service
Talk to us about your complaint.
As a valued member of Coast Capital we appreciate your feedback and are committed to doing everything we can to resolve your complaint. Connect in person, by email or over the phone. Our frontline employees will work with you to attempt to resolve your complaint in a fair and consistent manner.
Contacting a designated complaint handling team.
If you are not satisfied with the resolution provided by our frontline employees, you may request that your complaint be escalated to the appropriate designated complaint handling team, or you may escalate the complaint directly.
If you are not provided with a resolution in 14 days of your complaint being communicated to us, we will escalate the complaint to a designated complaint handling team on your behalf.
Once received, a designated complaint handling team will continue working with you in an effort to provide you with a resolution to your complaint in a timely manner.
Local: 604.517.7764 Toll-free in North America: 1.844.517.7764
Local: 604.293.0202 Toll-free in North America: 1.877.293.0202
Contacting the Complaint Resolution Office.
If you are not satisfied with the resolution provided by our designated complaint handling team, you may appeal the decision to Coast Capital’s Complaint Resolution Office. The head of the Complaint Resolution Office is the most senior person responsible for escalated complaints within Coast Capital.
Local: 604.517.7765 Toll-free in North America: 1.844.517.7765
Contacting the external complaint body.
- You are not satisfied with the final decision from the Coast Capital Complaint Resolution Office. Please keep in mind that the OBSI requires you to submit your complaint within 180 days after receipt of the final decision from the Complaint Resolution Office.
- Your complaint has not been resolved within 56 days of Coast Capital receiving your complaint.
PO Box 8, Toronto, ON M5H 3R3
ombudsman@obsi.ca
www.obsi.ca
Toll-free in North America: 1.888.451.4519
Contacting a regulatory body.
The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions for compliance with consumer provisions. While the FCAC does not resolve complaints, you may contact FCAC at any time for more information about complaint handling requirements:
Ottawa, ON K1R 1B9
www.fcac-acfc.gc.ca
Consumer Contact Centre: 1.866.461.3222