Resolving Your Complaint
- Account Statements
- Cheques
- Credit Report
- Financial Checklists
- Drafts
- Desjardins investigation
- Dormant Accounts and Unpaid Office Cheques
- Replacement Debit Card
- Safety Deposit Boxes
- Tax Receipt Schedule
- Transit Numbers
- Overdraft Protection
- Who is SEI?
- Resolving Your Complaint
- Worldsource View
- High-interest Savings Account Changes
- Canada Deposit Insurance Corporation (CDIC): Protecting Your Deposits
- Wire Transfers
- Government Sign-In by Verified.Me
-
Account Statements
-
Cheques
-
Credit Report
-
Financial Checklists
-
Drafts
-
Desjardins investigation
-
Dormant Accounts and Unpaid Office Cheques
-
Replacement Debit Card
-
Safety Deposit Boxes
-
Tax Receipt Schedule
-
Transit Numbers
-
Overdraft Protection
-
Who is SEI?
-
Resolving Your Complaint
-
Worldsource View
-
High-interest Savings Account Changes
-
Canada Deposit Insurance Corporation (CDIC): Protecting Your Deposits
-
Wire Transfers
-
Government Sign-In by Verified.Me
As a valued member of Coast Capital we appreciate your feedback. We’re committed to doing everything we can to resolve your concerns.
Our team is here to help you every step of the way. Connect with us in person or over the phone:
Coast Capital Advice Centre Toll-free: 1.888.517.7000
Find a Coast Capital branch: coastcapitalsavings.com/contact/find-a-branch
If your complaint involves Auto Equipment Finance, call 1.877.293.0202
If the complaint was not resolved to your satisfaction, we may refer you to one of our designated complaint handling teams. Alternatively you can contact our Coast Capital Banking, or Auto Equipment Finance complaint handling teams:
For Coast Capital banking products:
Local: 604.517.7764 Toll-free: 1.844.517.7764
For Auto Equipment Finance:
Local: 604.293.0202 Toll-free: 1.877.293.0202
If your complaint is related to a privacy concern, the matter may be referred to our internal Privacy Office, per our Privacy Policy.
Not satisfied? Contact the Coast Capital Complaint Resolution Office:
Local: 604.517.7765 Toll-free: 1.844.517.7765
OBSI
If you are not satisfied with the final decision from the Coast Capital Complaint Resolution Office, or if 90 days have passed since the escalation of your complaint, you may contact the Ombudsman for Banking Services and Investments (OBSI) about your complaint:
PO Box 5, Toronto, ON M5H 2Y4
ombudsman@obsi.ca
www.obsi.ca
Toll-free: 1.888.451.4519
FCAC
While the Financial Consumer Agency of Canada (FCAC) does not resolve complaints, you may contact FCAC at any point during the complaint process for further information surrounding the complaint handling process:
Ottawa, ON K1R 1B9
www.fcac-acfc.gc.ca
Consumer Contact Centre: 1.866.461.3222
Coast Capital has committed to protecting its members by adopting a number of Voluntary Codes of Conduct and Public Commitments. We have adopted the below list of guidelines into our business model.
- Canadian Code of Practice for Consumer Debit Card Services
- Online Payments
- Guidelines for Transfers of Registered Plans
- CBA Code of Conduct for Authorized Insurance Activities
- Principles of Consumer Protection for Electronic Commerce: A Canadian Framework
- Plain Language Mortgage Documents – CBA Commitment
- Low-Cost and No-Cost Bank Accounts.
- Code of Conduct for the Credit and Debit Card Industry in Canada
- Code of Conduct for Bank Relations with Small and Medium-sized Businesses
- Commitment on Modified or Replacement of Existing Products & Services
- Code of Conduct for Federally Regulated Financial Institutions – Mortgage Prepayment Information
- Commitment to Provide Information on Mortgage Security
- Commitment on Powers of Attorney and Joint Deposit Accounts
- Code of Conduct for the Delivery of Banking Services to Seniors
