Member support & inquiries.

Our Contact Centre Team can help with many inquiries and transactions
including investments and loans.
General inquiries

Mon-Sat, 8am-8pm; Sun, 9am-5:30pm

Questions about the new digital banking experience?
Remember to only login with your username and password for digital banking if you have recently set one up.
Take a look at our Digital Banking Support or tips on how to Get Started

For faster service, please have your member card and personal access code ready. Learn more.

Toll-free: 1.888.517.7000

Email us
Send our Contact Centre an email and we'll help you at a time that's convenient for you.

NOTE: If you've forgotten your username or need your account unlocked, please call us
Helpful links

Holiday hours
Transit numbers
Tell us about your experience

Relay Services / TTY
If you're hard of hearing or have speech difficulties, please visit TELUS Relay Service.


Toll-free: 1.888.517.7000
Metro Vancouver: 604.517.7000
Greater Victoria: 250.483.7000

Check out our handy guide.

Auto Finance Team

Mon-Fri, 9am-7pm; Sat, 9am-5pm

Questions regarding Auto financing? 1.877.375.2777
Auto Finance Fax Number: 1.888.479.0202
Email the Auto Finance Team

Other contacts
Visa Desjardins 1.800.266.5662
Coast Travelers Group  1.877.293.0202
Qtrade 1.877.787.2330
Equipment Finance Team 604.293.0212

More contact options.

Tell us about your experience.

We'd love to hear about your experience.

Tell us about it.

Media inquiries

For media inquiries from reporters or journalists requiring information or interviews:

Erin McKinley
Manager, Communications & Media Relations

Resolving your complaint.

As a valued member of Coast Capital Savings we appreciate your feedback. We’re committed to doing everything we can to resolve your concerns.

Let us work with you to resolve the issue.

50+ Branch Locations

We have over 50 locations to help you.
View all of our branch locations
Holiday hours
Transit numbers


Help Headquarters - Mainland Office*

800-9900 King George Blvd
Surrey, British Columbia
V3T 0K7

Selkirk - Island Office

Suite 400 - 2950 Jutland Road
Victoria, British Columbia
V8T 5K2

* The Bank Act (Canada) requires certain civil enforcement documents such as writs and court orders, to be served on a member’s branch of account. However, in compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, this office has been designated for the service of family support orders or support provisions for all members from all provinces and territories.

Our Auto Finance Team is comprised of Coast Capital Equipment Financing Ltd., Travelers Finance Ltd. and Travelers Leasing Ltd., all part of the Coast Capital Savings group of companies.