Have questions about the new digital banking experience? Find answers in our digital banking FAQ.

Member support & inquiries.

Our Contact Centre Team can help with many inquiries and transactions
including investments and loans.
General inquiries

Mon-Sat, 8am-8pm; Sun, 9am-5:30pm

Questions about the new digital banking experience?
Remember to only login with your username and password for digital banking if you have recently set one up.
Take a look at our FAQs or tips on how to
Get Started

We’re rolling out a new phone menu for our Contact Centre this fall. It’s going to make directing your calls a whole lot easier. Have your member card and personal access code handy for faster service. Learn more.

Toll-free: 1.888.517.7000

Business Banking Team

Mon-Fri, 8am-5:30pm
1.855.350.7775

Email us
Send our Contact Centre an email and we'll help you at a time that's convenient for you.

NOTE: If you've forgotten your username or need your account unlocked, please call us
Helpful links

Holiday hours
Transit numbers
Tell us about your experience

Relay Services / TTY
If you're hard of hearing or have speech difficulties, please visit TELUS Relay Service.

Coast-by-Phone®

Toll-free: 1.888.517.7000
Metro Vancouver: 604.517.7000
Greater Victoria: 250.483.7000

Auto Finance Team

Mon-Fri, 9am-7pm; Sat, 9am-5pm

Customer Service: 1.877.375.2777
Sales Support: 778.945.3221
Fax Number: 1.888.479.0202
Email the Auto Finance Team

Other contacts
Visa Desjardins 1.800.266.5662
Auto Finance Team 1.877.293.0202
Qtrade 1.877.787.2330

More contact options.

Tell us about your experience.

We'd love to hear about your experience.

Tell us about it.

Media inquiries

For media inquiries from reporters or journalists requiring information or interviews:

Erin McKinley
Manager, Communications & Media Relations
erin.mckinley@coastcapitalsavings.com

Resolving your complaint.

As a valued member of Coast Capital Savings we appreciate your feedback. We’re committed to doing everything we can to resolve your concerns.


Let us work with you to resolve the issue.

50+ Branch Locations

We have over 50 locations to help you.
View all of our branch locations
Holiday hours
Transit numbers

HHQ

Help Headquarters - Mainland Office*

800-9900 King George Blvd
Surrey, British Columbia
V3T 0K7
Selkirk

Selkirk - Island Office

Suite 400 - 2950 Jutland Road
Victoria, British Columbia
V8T 5K2

* The Bank Act (Canada) requires certain civil enforcement documents such as writs and court orders, to be served on a member’s branch of account. However, in compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, this office has been designated for the service of family support orders or support provisions for all members from all provinces and territories.

Our Auto Finance Team is comprised of Coast Capital Equipment Financing Ltd., Travelers Finance Ltd. and Travelers Leasing Ltd., all part of the Coast Capital Savings group of companies.