Knowledge is the best first-line of defence

It’s easy to overlook how much important personal information is electronically stored on our devices. We carry them around everywhere we go, capturing almost every detail of our lives through photos, messages, emails and apps. We rarely consider how vulnerable we are to cybercrime. And that’s why, like a wallet or passport, we should take extra measures to protect our information from cybercriminals.

Definition

Cybercrime is any crime where the internet and information technologies, like computers, tablets, or mobile devices play a substantial role in the commission of a criminal offence.

Online banking security

Here are suggestions from the Government of Canada on how you can safeguard yourself and your financial information when you’re online banking.

Cyber-smart Routine

A cyber-smart routine means you actively look for signs that a website is secure and set up measures like anti-virus programs to keep your information safe.

Tips for your cyber-smart routine

  1. Create strong online banking passwords and email passwords, and update them every 2-3 months.
  2. Don’t share your login information with anyone, even if they claim to be a representative of Coast Capital. We will never ask you for that information by email, text or phone
  3. Avoid banking on public Wi-Fi. Public Wi-Fi services are not secured. If you need to access online banking when outside your home, it’s safest to use your data
  4. Make sure your financial institution takes security seriously. Like us.  We’ve invested in technology that’s designed to help protect your account – including proactive fraud detection, two factor authentication, and security alerts.
  5. Keep a close eye on your accounts, and report anything that doesn’t look quite right immediately to your financial institution.

Tips for your cyber-smart routine

  1. Create strong online banking passwords and email passwords, and update them every 2-3 months.
  2. Don’t share your login information with anyone, even if they claim to be a representative of Coast Capital. We will never ask you for that information by email, text or phone
  3. Avoid banking on public Wi-Fi. Public Wi-Fi services are not secured. If you need to access online banking when outside your home, it’s safest to use your data
  4. Make sure your financial institution takes security seriously. Like us.  We’ve invested in technology that’s designed to help protect your account – including proactive fraud detection, two factor authentication, and security alerts.
  5. Keep a close eye on your accounts, and report anything that doesn’t look quite right immediately to your financial institution.

Watch our videos on how to protect yourself digitally

How to protect yourself online

Shopping, banking, networking – you name it, we do it online. It’s also a point of weakness for fraudsters to exploit, so it’s important you take precautions to make sure you don’t fall victim to cybercrime.

Protecting yourself on your phone

We get it – your phone is your lifeline. We like our phones just as much as the next person, but it’s important to make sure you’re using it safely.


Mobile security facts and fiction


Our mobile devices are just as vulnerable as our computers. Test your knowledge and consider these facts and fictions about mobile security.

Fiction. Your information, including emails, contacts, photos and location can be compromised through different avenues including apps, Wi-Fi networks and Bluetooth. That’s a scary thought considering that your phone stores more information about you than any other device.
Fact.
An unsecured wireless network can compromise your information. Anytime you connect to Wi-Fi you should know the source or if you use an unsecured network that you can’t trust, you could open the door to identity theft.
Fiction. Sometimes we unknowingly give a lot of information to apps we use only once. Keep in mind that some free apps we download are a scheme for companies to access, sell and profit off your data. Or worse, fraudsters who want to steal your personal information develop apps. A lot of times your information is still stored, saved and sometimes sold–even if you delete the app.
Fact. Viruses or worms can be spread through anything you download from the internet, which means your phone is not immune to viruses or malware (malicious software). You can receive infected links from downloading infected files, clicking on links you receive via text, email or social media, and even through Bluetooth transfers.
Didn't know as much as you thought you did? Learn more about mobile security on the Help Hub.

How Coast Capital helps protect you

Although your digital security is a joint effort here's how Coast Capital's digital banking helps you keep your information secure.
One-time security codes
One-time security codes
We’ll send a one-time security code via text message to your mobile phone or through an email when you complete specific tasks.
Security alerts
Security alerts
To protect you and your information, we’ll send you a security alert via email and text message when rare or suspicious activity takes place, like if your account is locked due to failed password.
Debit card management
Debit card management
In the event that you lose your debit card, you can protect yourself and your information by disabling your debit card through digital banking.
Proactive fraud detection
Proactive fraud detection
We've enabled sophisticated fraud detection technology that assesses real-time risk based on a number of indicators related to your information and the device you’re using to log in.
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Have questions?
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.