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Codes of Conduct and Public Commitments

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Coast Capital, Prospera and Sunshine Coast Financial are part of the Coast Capital Savings Federal Credit Union family of brands. Together, we have adopted a number of voluntary codes of conduct and public commitments designed to protect our members’ interests. The codes and commitments establish the standards you can expect when doing business with Coast Capital Savings Federal Credit Union family of brands. Coast Capital has adopted all of the codes and commitments listed below. Prospera has adopted the codes and commitments marked with "*". Sunshine Coast Financial has adopted the codes and commitments marked with "†".

  1. Canadian Code of Practice for Consumer Debit Card Services
  2. Online Payments
  3. Guidelines for Transfers of Registered Plans*†
  4. CBA Code of Conduct for Authorized Insurance Activities*†
  5. Principles of Consumer Protection for Electronic Commerce: A Canadian Framework
  6. Plain Language Mortgage Documents – CBA Commitment
  7. Low-Cost and No-Cost Bank Accounts*
  8. Code of Conduct for the Payment Card Industry in Canada
  9. Code of Conduct for Bank Relations with Small and Medium-sized Businesses
  10. Commitment on Modified or Replacement of Existing Products & Services*†
  11. Code of Conduct for Federally Regulated Financial Institutions – Mortgage Prepayment Information
  12. Commitment to Provide Information on Mortgage Security
  13. Commitment on Powers of Attorney and Joint Deposit Accounts*†
  14. Code of Conduct for the Delivery of Banking Services to Seniors*†
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