Our team uses a variety of technologies and industry best practice security controls to protect our members and our business every day. These include industry standard firewalls, hardware and devices that are actively logged, monitored and physically secured. We ensure that information in transit between your PC and our Home Banking Server cannot be read or changed.
- Controlled access to our members’ information, financial systems and databases
- A seven-digit Personal Access Code (PAC) and the last eight digits of your debit card (your Personal Access Number, or PAN) required to set up online banking
- A unique username and password required to log in to your account
- Online banking sessions that time-out automatically if there has been no activity for 15 minutes
When we see unusual activity or have other concerns, we may take a variety of steps, including locking online account access, blocking certain transactions, or limiting transaction amounts.
We have an internal team of cyber security experts who manage a rigorous cyber security program and are continuously monitoring our networks and systems. We also regularly work with independent industry-leading third party cyber security experts, to ensure our systems are safe.
We'll verify your identity each time you visit a Coast Capital Branch or complete a transaction over the phone to help protect your accounts, information, and assets. We validate your identity using two or more verification methods:
- Your Coast Capital Debit card
And either: - Your mobile device, to receive a notification with a unique one-time authentication code sent by the Coast Capital representative you’re interacting with. Do not share this code with anyone except the Coast Capital agent assisting you. We will never call you for this code.
- A piece of government-issued photo ID, such as your driver's license or passport. In some circumstances, we may need more than one piece of ID to confirm your identity.
In addition to your PAN (the last eight digits of your debit card) and PAC (a seven-digit Personal Access Code) numbers, our Advice Centre Agents may use one or more alternative methods to authenticate you by phone.
- Knowledge-Based Questions
We'll ask you questions that only you, as the account holder, would be able to answer. These questions may be different each time you call - Member Authentication Code
We may send a Member Authentication Code to a phone number or email on your online profile. Do not share this code with anyone except the Coast Capital agent assisting you. We will never call you for this code. - Digital Identity Verification
Members that need their ID verified can use the new Digital Identity Verification method from our vendor Onfido.
You may be wondering what you can do to protect your personal information and accounts. We’ve put together five key tips and some additional resources to help you.
This means that Coast Capital Saving and www.coastcapitalsavings.com has an SSL certificate. This protects data in transit between users and the websites they are connected to. DigiCert is the premier high-assurance digital certificate provider. They have verified that our organization is registered and have confirmed our domain ownership, address, phone number and email address.
If you have any questions about cyber security, don’t hesitate to contact us.