Need more help? Give us a shout.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.
Even with our chip card technology, debit card fraud happens. Because of this, we regularly monitor for inconsistent activity. Inconsistent activity is considered “out-of-character” transactions on your account and can be made by way of debit card, ATM, online, in-branch, mobile or cheque transactions.
If we notice inconsistent activity on your account, we’ll disable your card for the safety and protection of your account and try to contact you by email or phone (depending on your preferred method of contact).
Think we may have disabled your card but haven’t heard from us? Here’s what you need to know:
We appreciate your patience and understanding when we have to disable cards for inconsistent activity.