Mandatory Mask Policy

Please note that masks are mandatory when visiting our branches. 


#100 – 382 Lerwick Road
Courtenay BC Canada
V9N 9E5
Transit Number: 19720

Contact Information

Main Phone Number 1-888 517-7000
Main Fax Number 250 897-2702

Holiday Hours

Find out when we're closed for holidays.

Hours of Operation

Monday Closed
Tuesday 9.30am - 5pm
Wednesday 9.30am - 5pm
Thursday 9.30am - 5pm
Friday 9.30am - 5pm
Saturday 9.30am - 3pm
Sunday Closed


  • Business Financial Services
  • Financial Planning
  • Investing
  • Mortgages and Lending
  • Personal Financial Services

Please contact the Financial Consumer Agency of Canada if you have a complaint about a federally regulated financial institution, questions or concerns about the impact of these difficult times on your bank account, your savings or your credit products. You can communicate with them by filling out this form, through mail or calling their Consumer Contact Centre at 1.866.461.3222.