Students can now enrol for direct deposit from the CRA through online banking to receive government aid faster. Learn more


Get your CRA benefits faster

We've launched a new feature within Coast Online® Banking to help you enrol for Canada Revenue Agency’s (CRA) direct deposit service. We want to minimize the financial impact of COVID-19 by helping you send your banking information seamlessly to the CRA to get your government benefits quicker.

Direct deposit is a secure electronic transfer of funds deposited straight into your bank account. It replaces the need for paper cheques. It also saves mailing time. So you can get the help you need when you need it.

If you’re eligible for the Canada Emergency Response Benefit (CERB), we encourage you to sign up for direct deposit as soon as possible to receive your benefit payments on time.

Please note: this is not available on our mobile app


Have questions direct deposit payments?

Please direct your questions and concerns about direct deposit payments from government programs, such as Canada’s Emergency Response Benefit, to canada.ca.

CRA Direct Deposit includes payments like:

  • Canada Emergency Response Benefit
  • Income tax refund
  • GST/HST credit and any similar provincial and territorial payments
  • Canada workers benefit
  • Deemed overpayment of tax

Fast

Receive your refund in as little as eight business days when paper returns could take up to eight weeks. Once you provide consent for your banking information to be shared with the CRA, your direct deposit information will be updated the next day.
Convenient

Take comfort in knowing that your payment amount will always be deposited on time directly in your bank account regardless of bad weather, unforeseen circumstances or postal disruptions.
Secure

Verify that a payment has been received by checking your banking statement on the account you used to sign up for direct deposit. Plus, direct deposit helps reduce the risk of mail fraud.

Need Help Setting up Direct Deposit? We’ve go you covered

Digital Banking Digital Banking




Step 1

Log into Coast Online Banking


Step 2
Select ”Products & Services” from the menu and click on “Enrol for CRA Direct Deposit”

Step 3
Make sure you select the account you want the direct deposit to go into and read all the consent material

Step 4
When you’re ready, simply hit “Submit” That’s it.




Step 1

Log into Coast Online Banking


Step 2
Select ”Products & Services” from the menu and click on “Enrol for CRA Direct Deposit”

Step 3
Make sure you select the account you want the direct deposit to go into and read all the consent material

Step 4
When you’re ready, simply hit “Submit” That’s it.

Here's how to log into Coast Online Banking if you still use your PAN and PAC:

Digital Banking Digital Banking



Step 1

Log into Coast Online Banking

Step 2
Select “Account Services” from the menu and click on “Set up CRA Deposit”


Step 3
Click “Register Now”, then review the payment information and select the account you want the direct deposit to go into.


Step 4
Follow the prompts and review your information for accuracy, then simply hit “Submit”



Step 1

Log into Coast Online Banking

Step 2
Select “Account Services” from the menu and click on “Set up CRA Deposit”


Step 3
Click “Register Now”, then review the payment information and select the account you want the direct deposit to go into.


Step 4
Follow the prompts and review your information for accuracy, then simply hit “Submit”

Any information regarding benefit payment amounts, deposit timing, relief benefit eligibility, or details about the various programs, please visit CRA's My Account ​website or the Government of Canada's CERB website​​. You can also call CRA's automated help line at 1-833-966-2099​ or to speak to a CRA agent at 1-800-959-8281.​

Any information regarding benefit payment amounts, deposit timing, relief benefit eligibility, or details about the various programs, please visit CRA's My Account ​website or the Government of Canada's CERB website​​. You can also call CRA's automated help line at 1-833-966-2099​ or to speak to a CRA agent at 1-800-959-8281.​

Direct deposit is a secure electronic transfer of funds deposited directly into your bank account at a financial institution of your choice. Direct deposit replaces the need to issue payments by paper cheque.

Direct deposit allows you to access your money faster and is more convenient as your payment will not be delayed due to unforeseen circumstances such as bad weather or other postal disruptions. It is reliable and your payment will always be deposited on time in the bank account that you supply at the time of your enrolment in direct deposit.

For those eligible for the Canada Emergency Response Benefit, we encourage you to sign up for direct deposit as soon as possible to receive your benefit payments on time.

Once you are signed up for direct deposit with the CRA, you will receive CRA payments such as benefits, credits, and refunds directly to your bank account, and will no longer receive cheques for those payments.

You can receive payments such as your income tax refund, benefits and credits such as the Canada Child Benefit (CCB), the Goods and Services Tax/Harmonized Sales Tax (GST/HST) credit, Canada Workers Benefit (CWB), and provincial and territorial payments such as the Ontario Trillium Benefit (OTB).

If you are eligible to receive it, you can also receive your Canada Emergency Response Benefit (CERB) payments directly to your bank account.

If your payment method is direct deposit, you can expect to receive payments within 5 business days of the scheduled payment date. If your payment method is cheque, you can expect the cheque in the mail within 10 business days. Please allow this time before contacting the CRA about your payment.

The Government of Canada considers privacy and security of utmost importance in the issuance of payments. Any information you provide to the Government of Canada when you enrol for direct deposit is protected under the Government of Canada Privacy Act and as described in Receiver General Payments (Personal Information Bank PWGSC PCU 712).

The Receiver General will use and disclose personal information for direct deposit purposes only to the federal institutions from which you are receiving payments and to your financial institution in order to issue direct deposit payments. Please note that this assurance is from the Receiver General and not Coast Capital.

The CRA aims to process your direct deposit enrolment or information updates in one or two business days. Given the current environment, you may experience longer than usual processing times once your financial institution has sent your information to the CRA.


If you are fully registered for CRA’s My Account, you can verify your direct deposit information through this online self-service portal.

You can verify that the payment has been received by checking your balance on the account you used to sign up for direct deposit. Your payment amount will be deposited directly into the account.

You can also confirm that the payment was sent by the CRA by logging into CRA’s My Account.

The CRA will never send you an email, text or Interac e-transfer to a link asking for your personal information to receive your benefit payment or refund. These are scams and taxpayers should never respond to these fraudulent communications or click on any of the links provided. If you submit multiple requests to update your direct deposit information, the most recent enrolment you complete will become the account on file with the Canada Revenue Agency. Direct deposits will only be made into one account, at one financial institution.

You only need to enrol once. If you submit multiple requests to update your direct deposit information, the most recent enrolment you complete will become the account on file with the CRA. Direct deposits will only be made into one account, at one financial institution.

If for whatever reason you cannot or choose not to use Coast Online Banking, we will have a process available soon for our branches and Contact Centre to record and enter the necessary banking information which will then be automatically sent to CRA on your behalf.

We expect to offer the functionality to register with CRA direct deposit within Coast Online Banking sometime the week of April 6, 2020. We will update messaging on our website to notify members once the service is available.

Not at this time. The CRA direct deposit service being offered via online banking is only applicable for personal members for the time being.
Get your CRA benefits faster
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.