Business Digital Banking Support

Have questions? We have answers. Check out our tutorials and common questions to learn how to get the most out of your digital banking experience.

Getting Started and Logging In


Tutorials

Learn how to set up your new username, password and one-time security code credentials on our Getting Started page.

Forgot your password? No problem. Follow these steps to reset it on the app or through Coast Online®.

  1. From the login screen, click Forgot Password

  2. Enter your username

  3. Enter your email or phone number

  4. Follow the instructions that are emailed or texted to you


Simplify your login experience by setting up your phone’s biometric login features (if applicable).

  1. Follow your device’s instructions for turning Fingerprint ID or Touch ID on

  2. Log in to the Coast Capital app

  3. From the menu, click Security

  4. Click Set up Fingerprint/Touch ID


Common Questions

Yes. Our Contact Centre will use your PAN and PAC to verify your identity when you call. They are also required to use Coast-by-Phone®.

Not at this time.

Please call us at 1.888.517.7000 and we can help recover it for you.

It’s a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you do the following:


  • Add a new bill vendor

  • Update contact information

  • Add an e-Transfer recipient

  • Change your password


If our system detects unusual activity, like logging in from a new device or location, you might be asked to enter a one-time security code when you log in. From time-to-time, this might also happen while paying a bill or transferring funds.

Accessing Digital Banking on a computer

Supported Desktop Browsers

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

  1. Apple Safari (latest version)

  2. Google Chrome (latest version)

  3. Mozilla Firefox (latest version)

  4. Microsoft Edge (latest version)

  5. Microsoft Internet Explorer 11


Supported Mobile Browsers

  1. Apple Safari on iOS 9 or later

  2. Google Chrome on Android 5 or later

To access online banking through your mobile browser, simply visit https://banking.coastcapitalsavings.com.

Transport Layer Security (TLS) Encryption

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use digital banking, you must ensure that you have not disabled your browsers’ ability to accept cookies (particularly first-party session cookies). For more information on enabling, and disabling cookies within your browser, please review your browsers’ help section.

JavaScript

To view interactive elements of our site and log in to Coast Online Banking, you must enable your computer's web browser to accept JavaScript. For more information on enabling Javascript within your browser, please review your browsers’ help section.

Coast Capital Mobile App

To use our app efficiently, your phone needs to meet the following requirements:
  1. Apple Safari on iOS 10 or later

  2. Google Chrome on Android 4.4 or later

Downloading the App

From your device, open the App Store (Apple) or Google Play (Android) and search “Coast Capital Savings”. Make sure to download the correct app version, which has a white background and blue logo:




We’re currently in the process of migrating our members over to our new digital banking platform. When it’s time for you to migrate, you’ll receive a notification when you sign in to digital banking through a computer, or you’ll be prompted to download our new app. 

Received your notification? Check out our Getting Started page for instructions on how to set up your new login credentials.

 

Paying Bills


Tutorials

You only need to do this once per vendor. After that, you can make your payments quickly and easily.

  1. Log in to digital banking

  2. From the menu, click Bill Payments and select Manage Payees

  3. Click the + symbol if you’re using our app, or the Add Payee button if you’re on Coast Online® Banking

  4. Search for the vendor name and enter your account number

  5. Confirm your selection


  1. Log in to digital banking

  2. From the menu, click Bill Payments and select Pay Bills

  3. Choose the account you’d like to pay from

  4. Select the bill vendor and enter the payment amount

  5. Click Continue and confirm your payment




If you pay the same amount to the same vendor on the same date each month, consider setting up a recurring bill payment and let us do the rest.

  1. Log in to digital banking

  2. From the menu, click Bill Payments and select Pay Bills

  3. Click the Schedule Recurring Payments tab and set the vendor, amount and frequency of the payment


You can schedule bill payments up to one year in advance.

  1.  Log in to digital banking

  2. From the menu, click Bill Payments and select Pay Bills

  3. Specify the vendor and amount you with to pay

  4. Change the payment date and click Confirm


You can review and edit your scheduled payments by clicking on View Upcoming Payments from the menu.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

  1. Log in to digital banking

  2. From the menu, click Bill Payments and then View Upcoming Payments

  3. Find the payment you wish to cancel and click on the trash icon next to it

  4. Confirm the cancellation


If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.



Common Questions

You can pay up to five bills in one transaction.

  • On Coast Online® Banking, you can simply enter additional payments on the same screen.

  • On the mobile app, when you’re done entering the payment information for the first bill you wish to pay, scroll down and click the Pay Another Bill button.

If you’re outside of BC, please pay your bills through desktop banking or by accessing banking.coastcapitalsavings.com from your mobile phone. And rest assured, we’re working on a fix so you’ll be able to pay your bills through our app soon!

Sure can! Here’s how to do it:

  1. Log in to online banking

  2. From the menu, click Bill Payments and then Manage Payees

  3. Add your city as a payee (ex. Surrey Property Tax) and register your account number

If you’re applying for a Home Owner Grant, please note we no longer forward applications. Please refer to your Property Tax Notice for details on how you can apply for the grant.

Paying Taxes


Tutorials

  1. Log in to digital banking through a computer

  2. From the menu, click Bill Payments, then Pay Business Taxes

  3. Scroll to Payroll and Source Deductions box and click Add Account

  4. Add your business number , select the membership(s) you would like to add it to then click Add Account

  5. Click back in to Pay Business Taxes, locate the Account you’d like to pay and click on the file icon

  6. Fill in the information required and click Continue and follow the rest of the prompts on screen


You pay Provincial Sales Tax (PST) like a regular bill payment. Set up a new bill payment vendor and search for “BC PROV SALES TAX”. Use your PST account number when registering the bill payment vendor.


Check out the Bill Payments topic for more information.

  1. Log in to digital banking through a computer

  2. From the menu, click Bill Payments, then Pay Business Taxes

  3. To pay Goods and Services Tax (GST) scroll to either GST/HST 34 Filing and Remittance, GST/HST

  4. Amount Owing Remittance (RC 159) or GST/HST Interim Payments Remittance (RC 160) depending on your tax payment requirement

  5. Click Add Account, add the business number and select the membership(s) you would like to pay it from

  6. Click back in to Pay Business Taxes, locate the Account you’d like to pay and click on the file icon

  7. Fill in the information required, click Continue and follow the rest of the prompts on screen. 

  1. Log in to digital banking through a computer

  2. From the menu, click Bill Payments, then Pay Business Taxes

  3. To pay Corporation Tax scroll to Corporation Tax (RC 159/RC 160)

  4. Click Add Account, add the business number and select the membership(s) you would like to add it to

  5. Click back in to Pay Business Taxes, locate the Account you’d like to pay and click on the file icon

  6. Fill in the information required and click Continue and follow the rest of the prompts on screen.



Common Questions

You are able to pay Payroll and Source Deductions, Provincial Sales Tax (PST), Goods and Services Tax (GST) and Corporation Taxes. Check out the above tutorials for instructions on how to do it.

Yes, when setting up your delegate you are able to give them access to pay your business taxes.

While the funds will exist your account immediately, it can take up to 3 business days for the transactions to be processed and received.

When making a payment for your business taxes, you will need to specify the payment type and it needs to match the type of remittance voucher that you were provided by CRA. They are as follows:

  1. RC158 - Payment on filing (Use when sending a payment along with a return. Form RC158 will show the tax year-end)

  2. RC519 - Amount owing (For the amount owing on an existing debt or to make an advance deposit for an anticipated reassessment)

  3. RC160 - Interim Payments (For interim payments for a tax year-end that CRA has not yet processed a return)

Try rounding up to the nearest whole number. CRA does not accept decimal values.

Make sure you read the instructions on screen carefully, Keep receipts and confirmation of payment, and remember that they can take up to three business days to be applied to your CRA account. You can view your CRA bill payment history by clicking on Pay Bills > Pay Business Taxes, then the clock icon next to the Account you wish to review.

Taxes are categorized under specific codes. The code will be listed on your tax payment stub. Use the list below to reference your code.

  1. RC (at position 10)-Corporate Tax

  2. RP (at position 10)-Payroll Source Deductions

  3. NR (at position 1)-Non Resident Tax

  4. RT (at position 10)-Rev Can GST/ HST

  5. T (at position 1)-Trust Account Tax

  6. HA (at position 1)-Rev Can T5 Late Penalty Tax

  7. B (at position 1)-Rev Can Citizenship and Immigration

  8. RZ -Information Returns, Amount Owing -Corporate Tax


As of right now the app does not support paying CRA business taxes. You can pay your CRA business taxes on a computer.

INTERAC® e-Transfers


Common Questions

  • An Interac e-Transfer is a quick and secure way to transfer funds to and from your Coast Capital membership.

  • All you need is the recipient’s mobile phone number or email address.

  • There is no service fee to receive an e-Transfer. A service fee may apply to send one.

Sending funds

  • Send up to $3,000 per transaction

  • Send up to $3,000 every 24 hours

  • Send up to $10,000 every 7 days

  • Send up to $20,000 every 30 days


Receiving funds

  • Receive up to $10,000 per transaction

  • Receive up to $10,000 every 24 hours

  • Receive up to $70,000 every 7 days

  • Receive up to $300,000 every 30 days


If a recipient has not yet accepted the transfer, you can cancel it.

  1. Log in to digital banking

  2. From the menu, click Interac e-Transfers then Pending e-Transfers

  3. Click the trash icon beside the e-Transfer you wish to cancel
    Confirm you want to cancel the e-Transfer

There is no fee to receive an e-Transfer. A service fee may apply to send one.

It can take up to 30 minutes for the recipient to receive a notification.

You can resend the notification.

  1. Log in to digital banking

  2. From the menu, click Interac e-Transfers then Pending e-Transfers

  3. Click Resend Notice beside the e-Transfer

  1. Cancel the e-Transfer

  2. Update the recipient’s details. Access this by clicking on Interac e-Transfers from the menu, then Manage Recipients. You may be prompted to enter a one-time security code. After that, simply edit the recipient’s information.

  3. Resend the e-Transfer

Contact the sender and ask them for the answer. If you answer the security question incorrectly more than three times, the transaction will automatically cancel.
  1. Log in to digital banking through a computer or our mobile app
  2. From the menu, tap Business Services, then Review Pending Transactions
  3. Select eTransfer and Business Tax Payments
  4. Find the pending transaction, review it and tap Approve or Reject

Tutorials

To send someone an e-Transfer, they need to be on your list of recipients.

  1. Log in to digital banking

  2. From the menu, click Interac e-Transfers then Manage Recipients. Follow the instructions for providing a one-time security code

  3. Enter the recipient’s name, email address and/or mobile phone number and set a security question that only you and the recipient know the answer to


  1. Log in to digital banking

  2. From the menu, click Interac e-Transfers then Send e-Transfer 

                   

    The first time you access this, you will be prompted to create a profile registering your email and/or mobile phone number. This is how others will send you e-Transfers in the future.

  3. Select the recipient and specify whether you want to send the notification through email, mobile phone or both 

  4. Select which account you wish to transfer from and specify the amount of the transfer

  5. Click Send Transfer 

                                         

    The amount will be debited from your account immediately, plus a $1.50 service fee. The recipient will get a notification within about 30 minutes inviting them to accept the e-transfer. They will need to answer the security question you set up for them.



When someone sends you an e-Transfer, you will get a notification through email or text message.


  1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

  2. Click on the link to access a secure Interac website

  3. Select British Columbia from the Credit Union drop down menu, then select Coast Capital

  4. You will be redirected to Coast Capital’s digital banking login screen or mobile app. Once there, log into digital banking.

  5. Answer the security question and select which account you wish to make your deposit


Does a customer owe your for services rendered? Send them an e-Transfer Funds Request to request payment.


  1. Log in to digital banking through a computer or your mobile app

  2. From the menu, click e-Transfers then Request e-Transfers

  3. Fill in the Request e-Transfer fields and click Request

  4. Confirm the details and click Continue


Things to know


  • There is a $1.50 service fee per request sent

  • The recipient of the request will receive a notification within 30 minutes of you sending the request



Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

  1. Log in to digital banking

  2. From the menu, click Interac e-Transfers, then Auto-Deposit

  3. Enter your email address and specify the account where deposits will be made

  4. Check the boxes to acknowledge the statements and click Register

  5. You will receive an email from Interac with steps to complete Auto-Deposit registration

Transfers


Tutorials

To transfer money between accounts in your own membership: 

  1. Log in to digital banking

  2. From the menu, click Transfers then Transfer Funds

  3. Select the account to make the transfer from and where it will transfer to

  4. Specify the amount and click Continue

On this screen you also have the option to schedule a transfer in the future, or set a recurring transfer, which is a great way to build your savings account. 


It’s quick and easy to transfer funds to another Coast Capital member. All you need is their membership number.

  1. Log in to digital banking

  2. From the menu, click Transfers then Transfer Funds

  3. Select the account you wish to transfer funds from

  4. Select Transfer to another member and enter their membership number

  5. Specify the amount and click Continue


Saving is easy when you “set it and forget it”. You can do that by setting a recurring transfer from one account to a savings account. This works great if your payroll is automatically deposited into your chequing account on a regular basis, and you set the transfer date based on when your payroll is deposited.


  1.  Log in to digital banking

  2. From the menu, click Transfers then Transfer Funds

  3. Select the account to make the transfer from and where it will transfer to

  4. Under Schedule transfer, change the selection to Recurring transfer

  5. Specify the amount, start date, frequency and end date

  6. Click Continue


Interac e-Transfers are a safe and secure way to send funds outside of Coast Capital. Learn how.



Common Questions

You can transfer to and from your own USD chequing accounts just like a CAD funds transfer. Unfortunately, you are unable to transfer USD outside of your membership at this time.

If you have a recurring or scheduled transfer you would like to cancel, follow these steps.

  1. Log in to digital banking

  2. From the menu, click Transfers then View Upcoming Transfers

  3. Click the trash icon next to the transfer you wish to cancel

  •  $10,000 per transaction

  •  $10,000 every 24 hours

To transfer between your consolidated accounts you will need to make an inter-member transfer between your memberships. Follow the tutorial above named “Transfer to another Coast Capital Member” to learn how.

Not yet, but stay tuned! We’re working on this feature for Q1 2021 to early 2021.

Mobile Cheque Deposit (Deposit On-the-go)


Tutorials

  1. Log in to digital banking through our mobile app

  2. From the menu, tap Deposit On-the-go

  3. Specify which account you’d like to deposit your cheque in to and enter the amount of the cheque

  4. Tap Take Photo and follow the instructions on the screen

  5. Tap Confirm to deposit the cheque



Things you should know

Sign the back of your cheque before you photograph it

Keep the cheque for 90 days, then destroy it within the next 30 days

Holds may apply when you deposit cheques through Deposit On-the-go or an ATM. If you’re unsure what your hold policy is, contact us.

You may be subject to mobile charges. Please consult your phone provider for more details.




Common Questions

Deposit On-the-go is a quick, safe way to deposit cheques with your mobile phone through the Coast Capital Savings app.


You can deposit Canadian cheques, money orders, bank drafts, convenience cheques and certified cheques without having to visit a branch or ATM.

No, there are no fees to use Deposit On-the-go. You may be subject to mobile phone charges. Please contact your phone provider for details.

Funds will show up right away. Holds may apply when you deposit cheques using Deposit On-the-go or an ATM. If you’re not sure what your hold policy is, contact us.

Since Deposit On-the-go relies on photographs, make sure yours is in tip top shape. Take your photos under bright lighting with minimal shadows and make sure the entire cheque is visible in the frame. In most cases, this will resolve the issue.

If you’re still experiencing problems, try these troubleshooting steps:

  1. Click Settings on your phone

  2. Scroll down to the application manager or the app list

  3. Click on the Coast Capital app and clear the cache

  4. Once cleared, click on the Camera app in the application manager/app list

  5. Click “Force Stop”

  6. Open the Camera to test a picture

  7. Open the Coast Capital app and try using Deposit On-the-go again

Statements


Tutorials

  1. Log in to digital banking

  2. From the menu, click Settings then Manage eStatements

  3. Specify which memberships you would like to opt in to eStatements

  4. Select whether or not you would like to receive email notification when your statement is ready

  5. Click Continue, review your details and click Confirm

Things you should know

  • You’ll receive your first eStatement on the next statement cycle. Depending on when you opted in to eStatements, you may receive one final paper statement.

  • Your eStatements will be available in online banking under Account Overview


To view and export your historical eStatements follow these steps.

  1. Log in to digital baking through a computer or our mobile app

  2. From the menu, tap Account Overview, then View eStatements

  3. Click the eStatement you would like to download and it will open as a PDF

  4. You can then download or print the PDF by tapping the desired button in the top right corner of the screen


If you’re looking for a specific transaction or time period, you can filter your account activity. Here’s how to do it.

  1. Log in to digital banking through a computer or our mobile app

  2. From the My Accounts screen, click on the account you wish to view transaction activity for

  3. Click on the magnifying glass icon  and specify the date range you wish to display. You can filter by date, month, or transaction type (ex. bill payments only) 

  4. Click Search

  5. To save your results:

    1. On your mobile phone, click the Export icon at the top right corner

    2. On your computer, click the Export icon at the bottom of the page

       



Common Questions

eStatements are a free and environmentally friendly alternative to paper statements.

Key features:

  • It's free. Coast Capital eStatements are absolutely free. (Please note, if you don’t switch to free eStatements you will be charged a $2 monthly fee per membership to cover the cost of production and postage for paper statements)

  • It's convenient. Access your current and past statements anytime from your computer or laptop. We'll even send you an email to let you know when the statement is ready for viewing in digital banking.

  • It's secure. Your eStatements are securely held in digital banking.. Only you can log in to access your statement information.

  • It's space-saving. There's no need for you to file and store piles of paper any longer. Your eStatements are securely saved and accessible for seven years.

No, eStatements will replace your paper statements.

When you sign up for eStatements, you will have the option to receive an email notification letting you know your statement is ready to view.

Manage Delegates


Tutorials

  1. Log in to digital banking through a computer

  2. From the menu, tap Business Services, then Manage Delegates

  3. To add a delegate click Add Delegate and fill in the required information on the page

  4. Your delegate will receive a temporary password through the contact method you specified. After logging in for the first time with that password, they will be prompted to set a new password.


  1. Log in to digital banking through a computer

  2. From the menu, tap Business Services, then Manage Delegates

  3. Tap the Lock button next to their name. Their delegate profile remains on your account for record-keeping purposes.

     


Common Questions

A delegate is someone like an employee, accountant or lawyer who can perform business transactions through digital banking on your behalf. You can control what transactions your delegates can perform.

You can have unlimited delegates.

Not yet. Right now the feature is only available on desktop.

As part of adding a delegate, you or another business signer will create a username for the delegate. After this, a temporary password will be auto-generated and sent to them. When they log in for the first time, they’ll be prompted to create their own password.

No, delegates cannot authorize transactions on a two to sign business membership. They can initiate transactions, but not authorize or complete them.

If a delegate forgets their password, you or another signer should log into online banking and “Lock” the delegate and create a new delegate profile for them.

You can manage the access level for your delegate by giving them either read-only or initiator access depending on your business needs.

Initiator access allows the delegate more access to create different types of transactions, while read-only access is more restrictive. Check out the details of the different access levels:

Task Read-only Access Initiator Access
View my Accounts X X
Send Transfers
X
View scheduled transfers X X
Pay Bills
X
Manage bill payees
X
View scheduled payments X X
Send e-Transfers
X
Request e-Transfers
X
Manage recipients 
X
e-Transfer auto deposit
X
View e-Transfer history
X
View pending e-Transfers X X
View My e-Transfers profile X X
View rates X X
Stop cheques
X
Customize profile images X X
Change delegate's password X X

Yes, a delegate can deposit cheques using Deposit On-the-go.

The signer, or signers, on the business account, may not have completed the setup process for the new digital banking experience. Once they finish getting set up, they can add you back as a delegate.

Transaction Management


Tutorials

If you have a two to sign business membership, when you or another signer initiates a transaction, it may require approval by the other signer. Here’s how to approve pending transactions.

  1. Log in to digital banking through a computer or our mobile app

  2. From the menu, tap Business Services, then Review Pending Transactions

  3. Select either e-Transfer and Business Tax Payments or Other Transactions depending on the transaction that needs approval

  4. Find the pending transaction, review it and tap Approve or Reject


Common Questions

If you have a multi-signer business membership, your transaction may be initiated but not yet approved. If you initiated the transaction, ask another signer to approve it. If a different signer initiated it, it may need your approval. Check out our tutorial above titled “View and approve pending transactions” to learn how to view pending transactions.

These are available under Business Services within digital banking. To view and manage pending transactions follow the tutorial above titled “View and approve pending transactions”.

Consolidate Memberships


Tutorials

  1. Log in to digital banking

  2. From the menu, click Business Services then Manage Consolidations

  3. Click Add consolidation and follow the prompts on screen

  1. Log in to digital banking

  2. From the menu, click the Business icon at the top of the menu. This will open a drop down where you can select which profile you’d like to switch to.


Common Questions

If you’re a business member and have multiple memberships (personal and business), you can consolidate them so you can access them with just one username and password. Once you consolidate them, you’re able to toggle back and forth between memberships without logging out and back in again.

You perform a transfer the same way you would when transferring to another Coast Capital membership. Ensure you’re toggled in to the membership you wish to transfer from, then:

  1. From the menu, click Transfers then Transfer Funds

  2. Select the account you wish to transfer funds from

  3. Select Transfer to another member and enter the membership number of the membership you wish to transfer in to

  4. Specify the amount and click Continue


Direct Deposits & Pre-Authorized Payments


Tutorials

When setting up a pre-authorized debit (like a bill payment) or credit (like payroll), you may be asked to provide a void cheque. You can view and download a void cheque using Coast Capital’s digital banking.

  1. Log in to digital banking through a computer or our mobile app

  2. From the menu, tap Account Overview, then Download Void Cheque

  3. Select the account you want the Void Cheque for and confirm your address is correct

  4. Click the Export button to download a PDF file containing your void cheque

  5. You can save or print this PDF to provide a digital or physical copy





Just need to provide your account information? Here’s where you can find your transit, institution and account numbers on your void cheque:






CRA Direct Deposit is a secure and convenient way to receive your CRA benefits. You can set up CRA direct deposit right from within digital banking. Learn how



Common Questions

A direct deposit is a secure electronic transfer of funds deposited directly into your bank account. Direct deposit replaces the need to issue payments by paper cheque.

Some examples of what you can set up as a direct deposit: 

  • Payroll (if direct deposit is supported by your employer)

  • Income tax refund

  • If eligible, government payments like the Canada Child Benefit (CCB), GST/HST credit, Canada Workers Benefit (CCB) and the Canada Emergency Response Benefit (CERB).

Pre-authorized payments (also known as pre-authorized debits) are payments that are set up to debit an account and credit an external company.

Some examples of what you can set up as a pre-authorized payment:

  • Bills like cable and internet

  • Property taxes

  • Gym memberships

You can get this information from your personalized cheques or by using our digital void cheque feature. Check out the tutorial above for more information.


Manage Debit Cards


Tutorials

With Coast Capital’s card control feature, if you misplace your debit card you can lock it to prevent unauthorized use, and unlock it once you find it.

  1. Log in to digital banking from a computer or our mobile app.

  2. From the menu, click Account Overview then Manage my debit cards

  3. Find the card you wish to lock, and click on the lock icon

  4. Confirm you wish to lock your card

Your card will remain locked until you unlock it. Your access to digital banking will not be affected.


Watch this video for a full run-down on how to lock and unlock your cards.




If you have already locked your debit card and have located it, you can unlock it to reinstate point-of-sale purchase and ATM access. You will need to be able to receive a one-time security code to unlock your card.

  1. Log in to digital banking from a computer or our mobile

  2. From the menu, click Account Overview then Manage my debit cards

  3. Find the card you wish to unlock, and click on the unlock icon

  4. Enter the one-time security code we send to your mobile phone or email and click Confirm

  5. Confirm you wish to unlock your card

Your card will remain in Action Required status until you use it at an ATM or to make a point-of-sale purchase.

Watch this video for a full run-down on how to lock and unlock your cards.







Common Questions

You can lock your card yourself to prevent unauthorized access (see Lock your debit card tutorial above). When you find it, you can unlock it to reinstate full access. If you are unable to find your card and wish to order a replacement, please visit a branch or contact us at 1.888.517.7000.

No, locking your debit card will only block physical point-of-sale purchases and ATM access. Digital banking access is unaffected.

Yes, if you have your debit card linked up with Apple Pay and lock your debit card online you will not be able to use Apple Pay. Once you find and unlock your debit card, you need to perform a point-of-sale purchase using your chip (not tap) or ATM transaction to re-enable Apple Pay.

If you’re on a computer or mobile web, underneath the image of your card, click “Show accounts”. You will see what membership the card is for.

If you’re on the app, click on the debit card image to show which membership the card applies to.

Your card will remain in Action Required status until you use it at an ATM or for a point-of-sale purchase.

We use one-time security codes to double check it’s really you making a change or transaction. This is a feature in place for your security.

If your card status is Unavailable, please visit a branch or give us a call at 1.888.517.7000.

A business depository, or BD, card is a debit card that allows employees to make deposits through an ATM or in branch. BD cards do not allow employees access to digital banking and they will not be able to view any account balances. BD cards are ordered and mailed to a signer on the account, the signer sets the PIN and can then give the card to a staff member so they are able to make deposits.

Security & Alerts


Tutorials

To help manage your account and keep track of your account activity, you can sign up for alerts and notifications.

  1. Log in to digital banking

  2. From the menu, tap Settings, then Alerts & Notifications

  3. Select which type of alert you’d like to receive (Transactional, Security or Bill Payee)

  4. If applicable, select which account you would like to receive alerts for

  5. Specify how you’d like to receive the alert (SMS, email or push notification) then tap Save



Common Questions

You can set up helpful alerts to get notified of activity in your membership.


Bill Payee Alerts

This alert will notify you when a new bill payee is added to your membership.


Transactional Alert

These alerts keep you updated on your balance and transaction activity. They include:

  • Daily balance updates

  • Weekly balance updates

  • Monthly balance updates

  • Low balance updates

  • Deposits and withdrawals

These are customizable. For example, you can specify that you would like to be alerted whenever a withdrawal of over $500 is made.


Security Alerts

You can opt in and out of receiving alerts for when your membership is successfully logged in to.

For security purposes, all members are automatically opted in to receiving alerts for:

  • Password changes

  • User locked (if your membership is locked out)

  • New biometric access set

  • Password attempt lock (if your membership is locked out due to too many incorrect password attempts)

Business Alerts

These alerts help you manage your business transactions.
 
Business Alerts for e-Transfers and CRA
  • Transfer or CRA Transactions Created 

  • Expiring e-Transfer or CRA Transactions

Business Alerts for all Other Transactions

  • Other Transactions Created

  • Expiring Other Transactions


As part of our enhanced security measures, we’ll occasionally request a one-time security code from you when you are completing certain transactions. A one-time security code is a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you do the following:

  • Add a new bill vendor

  • Update contact information

  • Add an e-Transfer recipient

  • Change your password

  • Unlock your locked debit card

If our system detects unusual activity, like logging in from a new device or location, you might be asked to enter a one-time security code when you log in. From time-to-time, this might also happen while paying a bill or transferring funds.


Your digital security is our priority. Here's how our digital banking helps you keep your information secure.

One-time Security Codes
We’ll send a one-time security code via text message to your mobile phone or through an email when you complete specific tasks.

Security Alerts
We’ll send you a security alert via email and text message when rare or suspicious activity takes place.

Device Management
If you lose your phone or tablet, you can protect yourself and your information by disabling mobile access from a desktop computer.

Proactive Fraud Detection
We've enabled sophisticated fraud detection technology that assesses real-time risk using indicators related to your information and devices.

Personalization


Tutorials

Quickview allows you to check your account balances through our app without having to log in.

  1. Log in to digital banking through our mobile app

  2. From the menu, tap Personalize my app, then Quick Access Shortcuts

  3. Tap the button next to Account Quickview and tap Add Quickview Account

  4. Select the options that suit your preferences, then click Add Quickview account

  5. You can now view your account balances through the app without logging in by opening the app and swiping right.

Learn more about the different ways you can personalize your digital banking experience:





Favourite Transactions allow you to save time by creating a list of your most common transactions.

  1. Log in to digital banking

  2. Complete the transaction that you would like to set as a favorite. Once the transaction is completed, click Add to Favorites

  3. Create a name for the transaction and click Save

Learn more about the different ways you can personalize your digital banking experience:


Once you’ve set a transaction as a favourite, to action it:

  1. Log in to digital banking

  2. From the menu, click Personalize then Favourite Transactions

  3. Select the transaction you wish to complete

Make digital banking your own by adding a profile picture to your account.

  1. Log in to digital banking

  2. From the menu, tap Personalize, then tap Customize Profile Images

  3. Set your profile photo:

On our app, you can tap Camera to take a new photo, Upload to use an image from your camera roll or Reset to change the profile picture back to the default image.

On a computer, tap the camera icon to upload an image from your computer


Learn more about the different ways you can personalize your digital banking experience:


If you would like to dedicate an account for a specific purpose like home payments, vacation savings and so on, you can give it a custom name.

    1. Log in to digital banking

    2. From the menu, tap Personalize, then tap Customize Accounts

    3. Click the pencil icon next to the account you want to rename

    4. Enter a new name for the account and click the green check icon.

Learn more about the different ways you can personalize your digital banking experience:




Common Questions

No, you can quickly view your account balances without logging in by setting up Quickview on our mobile app. Check out the tutorial above to learn how to do it.

Technical Help


Tutorials

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

  1. Open Chrome on your computer
  2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
    1. On a Mac, click “Chrome” from the menu bar at the top of your browser
  3. Click “Clear Browsing Data”
  4. Select “All time”
  5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
  6. Click “Clear Data”

Safari (Mac)

Clearing cache

  1. Open Safari on your computer
  2. Use shortcut Command+Shift+E OR
  3. Click “Safari” in the browser menu bar, then “Preferences”
  4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
  5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

  1. Click “Safari” in the browser menu bar
  2. Click “Preferences” then “Privacy”
  3. Click “Manage Website Data”
  4. Click “Remove All”

Firefox

Clearing cache and cookies

  1. Open Firefox on your computer
  2. Click the Menu button “” on the right of your browser bar
  3. Click “Preferences”
  4. Click “Privacy and Security”
  5. Click “Clear Data”
  6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
  7. Click “Clear”


To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

  1. Open Chrome on your computer
  2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
  3. Click “New Incognito Window”
  4. A new window will open for you to use

Safari (Mac)

  1. Open Safari on your computer
  2. Click “File”
  3. Click “New Private Window”
  4. A new window will open for you to use

Firefox

  1. Open Firefox on your computer
  2. Click the Menu button “” on the right of your browser bar
  3. Click “New Private Window”
  4. A new window will open for you to use


Common Questions

Accessing Digital Banking on a computer

Supported Desktop Browsers

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

  1. Apple Safari (latest version)

  2. Google Chrome (latest version)

  3. Mozilla Firefox (latest version)

  4. Microsoft Edge (latest version)

  5. Microsoft Internet Explorer 11


Supported Mobile browsers

  1. Apple Safari on iOS 9 or later

  2. Google Chrome on Android 5 or later

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

Transport Layer Security (TLS) Encryption

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use digital banking, you must ensure that you have not disabled your browsers’ ability to accept cookies (particularly first-party session cookies). For more information on enabling, and disabling cookies within your browser, please review your browsers’ help section.

JavaScript

To view interactive elements of our site and log in to Coast Online Banking, you must enable your computer's web browser to accept JavaScript. For more information on enabling Javascript within your browser, please review your browsers’ help section.

Coast Capital Mobile App

To use our app efficiently, your phone needs to meet the following requirements:
  1. Apple Safari on iOS 10 or later

  2. Google Chrome on Android 4.4 or later

Downloading the App

From your device, open the App Store (Apple) or Google Play (Android) and search “Coast Capital Savings”. Make sure to download the correct app version, which has a white background and blue logo:




The Coast Capital Savings mobile app isn’t optimized for tablet use. If you enjoy doing your banking through your tablet, we recommend creating a link to banking.coastcapitalsavings.com on your tablet’s home screen for quick and easy access. Perform a search engine search for instructions on how to do it on your tablet.

A common reason a one-time security code is not received is because the contact information we have on file is incorrect. Please verify your contact info by logging in to digital banking and clicking on Settings from the menu.

If you have signed up for one-time security codes through email only, the one-time security code may be caught in your junk mail folder. If this is the case, please set us to “not junk” for the future.

If you continue to have issues, please give us a call at 1.888.517.7000 or visit a branch.


If you previously used our old digital banking platform, when you’re migrated to our new one you will need to re-establish your Quickbooks connection. Check out our guide to learn how to do it.



Check out our guide for downloading a Quickbooks (QBO) file from digital banking.



Other Digital Tools


Tutorials

Apple Pay allows you to easily pay with your Coast Capital debit or credit card using your iPhone, iPad or Apple Watch.


You can now open a Sole Proprietorship, General Partnership, or Corporation account online using a computer, tablet, or your mobile phone.



Simulation Tutorials

We’ve put together a series of hands-on tutorials to give you a tour of Coast Capital’s digital banking and show you how to use features that are important to your business.

These are simulations, so nothing you do within them will affect your own online banking.

To get started, select the device you plan to bank with. To navigate in the tutorials, follow the steps provided or simply use the arrow keys on your keyboard.


Questions? Give us a shout.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.