Digital Banking Experience

Getting started

We'll help every step of the way.

Consider us your very own digital tour guide. First, we’ll help you set up your username, password and your one-time security code credentials.

Once you’ve done that, we’ll guide you through the rest step-by-step.

Learn more

Please note: When it’s time for you to upgrade you'll receive a notification when you log in to online banking on desktop, or you’ll get a prompt to download our new app.

1. Download our new app

It’s available on Apple's App Store and Google's Play Store.

The new app will be the white box with the blue Coast Capital logo.

2. Log in on the new appOpen the new app and enter your current login credentials which are your PAN (the last 8 digits of your debit card) and PAC (7 digit Personal Access Code).

3 . Set up a username and password

Avoid using only your first name. Choose a unique username that you'll remember because once you create it, you can't change it. Choose a password with a minimum of 10 characters, one upper case letter and one special character.

4. Set up one-time security codes

Enter and validate your primary mobile number and email address.

5. Enter the codeYou'll receive a code via mobile text message or email. Enter that into the field. 

Please note: If you don't see an email in your inbox, make sure to check your junk folder.

6. Delete the old app
Now that you have the new app, it’s time to delete the old one.

You're all set! You can now use the new digital banking experience.

1. Set up a username and password

Avoid using only your first name. Choose a unique username that you'll remember because once you create it, you can't change it. Choose a password with a minimum of 10 characters, one upper case letter and one special character.

2. Set up one-time security codes

Enter and validate your primary mobile number and email address. We'll need them to send you a one-time security code.

3. Enter the code
You'll receive a code via mobile text message or email. Enter that into the field. 

Please note: If you don't see an email in your inbox, make sure to check your junk folder.

4. Confirm login detailsIf everything is correct, click ‘Confirm’ to finalize your login. Now whenever you log in to online banking, you'll just use your new username and password.

You're finished!
Now that you’ve set up your new login, you can begin using the new digital banking experience.

Don't forget to download our new app

If you use our app on a mobile device, you'll have to download our new app on Apple's App Store and Google's Play Store. Just look for the one with the white background.

Digital Banking Experience

Getting started

Getting started on a mobile phone or tablet?

Getting started on a desktop or personal computer?