Contact Us

By email

Tell us about your experience

We'd love to hear about your experience. Tell us about it now.


Email us about products or services

A little help: If you already use Coast Online Banking, log in first and we'll contact you with information specific to your account. We'll also help by pre-filling some of the fields below.

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If you forget the answer to your online banking security question, please call us at 1-888-517-7000 Mon-Sat, 8am-8pm.

In person

Find a branch or ding-free ATM near you.


By phone

Contact Centre - Main
Mon-Sat, 8am-8pm
Toll-free: 1-888-517-7000
Metro Vancouver: 604-517-7000
Greater Victoria: 250-483-7000
Contact Centre - Investment and Life Insurance
Mon-Fri, 8am-8pm; Sat, 8am-5pm
Toll-free: 1-888-517-7000
Metro Vancouver: 604-517-7000
Greater Victoria: 250-483-7000
General Insurance
Mon-Fri, 9am-6pm; Sat, 9am-5pm
Toll-free: 1-888-517-7171
Metro Vancouver: 604-517-7003
Greater Victoria: 250-483-7003
Report a lost or stolen card
Member Card:
1-888-517-7000 (Toll-free from Canada or USA)
1-604-517-7000 (International)
Credit Card: 1-800-363-3380
Travellers cheque: 1-800-221-7282
Coast-by-Phone telephone banking
Toll-free: 1-888-517-7000
Cantonese: 604-517-7822
Mandarin: 604-517-7823
Punjabi: 604-517-7780

Visa Desjardins
1-800-266-5662
hyperWALLET™
1-877-925-5381
Qtrade
1-877-787-2330
epost™
1-877-376-1212


By mail

Mainland Office
15117 - 101 Ave
Surrey, BC
V3R 8P7
Island Office
400 - 645 Tyee Rd
Victoria, BC
V9A 6X5


Coast Capital Insurance Services Ltd. is a wholly-owned subsidiary of Western Financial Group Inc. Insurance products are underwritten by certain licensed insurance companies and are only available throughout British Columbia, Canada.