Getting Started

With Coast Capital's fast and friendly digital banking experience, you can do most of your banking wherever you are. With digital banking, there's never any lineup and we’re open 24/7.

Are you a small business member? Check out all the new features for digital business banking.

Please note: If you haven't migrated to the new digital banking experience, some of the help in these pages may not apply to you. If you have questions about online banking, give us a call 1.888.517.7000. When it's time to upgrade to the new digital banking experience, you'll receive a notification when you log in to online banking on desktop, or you’ll get a prompt to download our new app. Please continue using the old app until you are prompted to switch – if you download it beforehand, you’ll receive an error message. Once you accept the notification or download the app, we'll guide you through the setup process step-by-step. Learn more.


Setting up your digital banking


The first time you log in, have your debit card handy because you'll need your PAN (the last 8 digits of your debit card) and PAC (7 digit Personal Access Code). After that, you’ll set up a new unique username as well as a new password. However, you'll still need to remember your PAN and PAC if you call us through our Contact Centre.

Getting started on a mobile phone or tablet?


1. Download our new app


It’s available on Apple's App Store and Google's Play Store.

The new app will be the white box with the blue Coast Capital logo.

2. Log in on the new app



Open the new app and enter your current login credentials which are your PAN (the last 8 digits of your debit card) and PAC (7 digit Personal Access Code).



3 . Set up a username and password


Avoid using only your first name. Choose a unique username that you'll remember because once you create it, you can't change it. Choose a password with a minimum of 10 characters, one upper case letter and one special character.
4. Set up one-time security codes



Enter and validate your primary mobile number and email address.
5. Enter the code
You'll receive a code via mobile text message or email. Enter that into the field. 

Please note: If you don't see an email in your inbox, make sure to check your junk folder.
6. Delete the old app


Now that you have the new app, it’s time to delete the old one.

You're all set! You can now use the new digital banking experience.

Tip: Simplify the login process by setting up TouchID/Fingerprint ID! Go to menu > security > setup fingerprint/touchID.

Getting started on a desktop or personal computer?


1. Set up a username and password



Avoid using only your first name. Choose a unique username that you'll remember because once you create it, you can't change it. Choose a password with a minimum of 10 characters, one upper case letter and one special character.
2. Set up one-time security codes



Enter and validate your primary mobile number and email address. We'll need them to send you a one-time security code.

3. Enter the code


You'll receive a code via mobile text message or email. Enter that into the field. 

Please note: If you don't see an email in your inbox, make sure to check your junk folder.

4. Confirm login details


If everything is correct, click ‘Confirm’ to finalize your login. Now whenever you log in to online banking, you'll just use your new username and password.

You're finished!


Now that you’ve set up your new login, you can begin using the new digital banking experience.
Don't forget to download our new app




If you use our app on a mobile device, you'll have to download our new app on Apple's App Store and Google's Play StoreJust look for the one with the white background.
Tip: Simplify the login process by setting up TouchID/Fingerprint ID! Go to menu > security > setup fingerprint/touchID.

Trouble setting up your digital banking?  Check out our common solutions.


iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Apple Inc. is not a sponsor or participant in the Coast Capital Savings App for iPhone.

Android and Google Play are trademarks of Google Inc.

Have questions about the upgrades? We’re here to help.