Getting started

With Coast Capital's fast and friendly digital banking experience, you can do most of your banking wherever you are. With digital banking, there's never any lineup and we’re open 24/7.

Please note: If you haven't migrated to the new digital banking experience, some of the help in these pages may not apply to you. If you have questions about online banking, give us a call 1.888.517.7000. When it's time to upgrade to the new digital banking experience, you'll receive a notification when you log in to online banking on desktop, or you’ll get a prompt to download our new app. Please continue using the old app until you are prompted to switch – if you download it beforehand, you’ll receive an error message. Once you accept the notification or download the app, we'll guide you through the setup process step-by-step. Learn more.


Setting up your digital banking


The first time you log in, you'll to have your debit card handy because you'll need your PAN (the last 8 digits of your debit card) and PAC (7 digit Personal Access Code). After that, you’ll set up a new unique username as well as a new password. The process is quick and simple.

The process is a little different depending on if you’re logging in through desktop or mobile.


Getting started on desktop? Click here for instructions.

1. Set up a new login

The first time you log in using our new digital banking experience, you’ll need to choose a username and password. Don’t worry, you’ll only have to do this once.

Step 1a. Set up a new username

It’s important to choose a username you like because once you create it, you won’t be able to change it. The maximum limit is 128 characters.

Step 1b: Set up a new password

Choose a password with a minimum of 10 characters, one upper case letter and one symbol. The maximum limit is 128 characters.


2 . Set up one-time security codes

We want to make sure all your banking and personal information is secure. For certain transactions, we may need to verify your identity with two-factor authentication. We'll do that with a one-time security code. 

Step 2a: Enter and validate your primary mobile number and email address.

Step 2b: Confirm your information. We'll send a code to your phone or email. Enter this code in the verification pop up and click 'Confirm'.

Example of text verification code:




3. Confirm your login details

If everything is correct, click ‘Confirm’ to finalize your login. Now whenever you log in to online banking, you'll just use your new username and password. We'll show you a summary of the information you provided us. If everything is correct...


4. Download our new app

If you use our mobile app, you need to download our new app and delete the old one. Get the app on Apple's App Store and Google's Play Store. Just look for the one with the white background.


You're finished!

Now that you’ve set up your username and password, you can begin personalizing your accounts and setting up bill vendors, bill payments, recurring transfers and taking advantage of the other new enhancements we're rolling out. 

Getting started on the mobile app? Click here for instructions.

1. Download our new app

It’s available on Apple's App Store and Google's Play Store.

The new app will be the white box with the blue Coast Capital logo.

Open the new app and enter your current login credentials which are your PAN (the last 8 digits of your debit card) and PAC (7 digit Personal Access Code).


2 . Set up a username and password

It’s important to choose a username you like because once you create it, you won’t be able to change it. Choose a password with a minimum of 10 characters, one upper case letter and one symbol. The maximum limit is 128 characters for both your username and password.



3. Set up one-time security codes

Enter and validate your primary mobile number and email address.



4. We'll send you a verification code

You'll receive a code via mobile text message or email. Enter that into the field. 


5. Delete the old app

Now that you have the new app, it’s time to delete the old one.


You're finished!

Simply use your new username and password whenever you log in to the app. You can begin personalizing your accounts and setting up bill vendors, bill payments, recurring transfers and taking advantage of the other new enhancements we're rolling out. 



Trouble setting up your digital banking?  Check out our common solutions.

iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Apple Inc. is not a sponsor or participant in the Coast Capital Savings App for iPhone.

Android and Google Play are trademarks of Google Inc.

Need more help? Give us a shout.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.