INTERAC® e-Transfer
- Getting started with Coast Capital digital banking
- Digital Banking Help Videos
- Digital Banking FAQ
- Solutions for Digital Banking
- Automate Your Savings
- Pre-authorized Credit and Debit Form
- Personalized Experience
- Technical Requirements
- Alerts & Notifications
- Newest features
- INTERAC® e-Transfer
- Deposit On-the-go
- Paying Bills
- Transferring Funds
- eStatements
- Coast Capital Savings App for iPhone & Android
- Region Selector
- Line of Credit Amount and Borrowing Rate
- Online Term Deposit
-
Getting started with Coast Capital digital banking
-
Digital Banking Help Videos
-
Digital Banking FAQ
-
Solutions for Digital Banking
-
Automate Your Savings
-
Pre-authorized Credit and Debit Form
-
Personalized Experience
-
Technical Requirements
-
Alerts & Notifications
-
Newest features
-
INTERAC® e-Transfer
-
Deposit On-the-go
-
Paying Bills
-
Transferring Funds
-
eStatements
-
Coast Capital Savings App for iPhone & Android
-
Region Selector
-
Line of Credit Amount and Borrowing Rate
-
Online Term Deposit
We're pretty sure that the 'e' in e-Transfer stands for easy. After you've used one to send or receive money, you’ll understand why.
Key features
- Simple, quick and secure way to transfer cash from Coast Capital digital banking.
- There's no need to set up any new accounts, user IDs or passwords.
- All account details and financial institutions are kept confidential. All you need to send money is the recipient's mobile phone number or email address.
- Recipients are notified by email or text message that they have received a payment within approximately 30 minutes from when the transfer is initiated.
- There is absolutely no fee to receive money via an INTERAC e-Transfer. To send an e-Transfer, a service fee may apply.
Please note: If you haven't migrated to the new digital banking experience, some of the help in these pages may not apply to you. If you have questions about online banking, give us a call 1.888.517.7000. When it's time to upgrade to the new digital banking experience, you'll receive a notification when you log in to online banking on desktop, or you’ll get a prompt to download our new app. Please continue using the old app until you are prompted to switch – if you download it beforehand, you’ll receive an error message. Once you accept the notification or download the app, we'll guide you through the setup process step-by-step. Learn more.
Sending an e-Transfer
- Log in to Coast Capital digital banking and go to INTERAC e-Transfer.
- If you haven't already, create a profile with your email address and/or mobile phone number.
- Select the recipient that you want to request an e-Transfer from, or add a new recipient by entering the person's name, email address and/or mobile phone number, as well as a security question and answer that only you and the recipient know.
- Select if you want to send the e-Transfer by email, mobile phone or both.
- Select an account from which to make the transfer and enter the amount.
- Send the INTERAC e-Transfer. Your account will be debited the transfer amount immediately, plus a service fee (if applicable).
Receiving an e-Transfer
- You'll receive an email or text message containing an encrypted link (the encrypted link can be identified by the use of 'https' instead of 'http').
- Click on the link and you'll be taken to a secure INTERAC website. From the INTERAC website, scroll to the Credit Union drop-down and choose British Columbia, then select Coast Capital Savings and click 'Deposit'. You'll be redirected to the Coast Capital digital banking login screen.
- Log in to Coast Capital digital banking to answer the security question and accept the transfer.
- Select the account where you wish to deposit the money.
Setting Up Autodeposit
- Log in to Coast Capital digital banking and go to INTERAC e-Transfer, and then click on Auto-Deposit.
- Enter an email address to set up Auto-Deposit for.
- Select an account where your deposits will automatically be made.
- Register your email address.
- You will be sent an email from INTERAC to complete your Auto-Deposit registration for that email address.
e-Transfer limits
Sending funds
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Receiving funds
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Learn about e-transfer limits for Coast Capital digital banking for Small Business.
Have more questions? Give us a shout. We're happy to help.
A: Yes, you can cancel an e-Transfer. Just follow these steps:
- Log in to Coast Capital digital banking go to go to Interac e-Transfers > Send e-Transfer.
- Select Pending under the page title.
- Select trash icon beside the e-Transfer you wish to cancel.
- Verify the details of the e-Transfer you wish to cancel and select Continue.
- The e-Transfer has been cancelled.
If the e-Transfer does not show up in the Pending tab, call our Contact Centre or visit a branch for manual cancellation.
A: Follow the steps below to resend an e-Transfer notification:
- Log in to Coast Capital digital banking go to go to Interac e-Transfers > Send e-Transfer.
- Select Pending under the page title.
- Select Resend Notification next to the e-Transfer the recipient did not receive a notice for.
- Verify the details of the e-Transfer you want to resend and select confirm.
- The e-Transfer notification has been resent.
A: Typically it can take up to 30 minutes, but it depends on the recipient's financial institution.
A: No problem. You can cancel the e-Transfer by following the cancellation instructions listed above. You can then send a new e-Transfer to the correct recipient using the sending instructions above.
A:
- Cancel the e-Transfer by following the cancellation instructions above.
- Update the recipient's details by going to Interac e-Transfers> Send INTERAC e-Transfer > My Recipients and selecting Edit.
- Send a new e-Transfer to the correct recipient using the sending instructions above.
A: Contact the sender and ask them for the answer. You can also have them resend the e-Transfer with an answer you both know. If you answer the security question incorrectly more than three times, the Interac e-Transfer transaction will automatically cancel.
- Log in to Coast Capital digital banking go togo to Interac e-Transfers > Send e-Transfer, and then click on Autodeposit.
- To change which account an Autodeposit is made to, click on Edit beside the desired email address.
- To remove an email address from Autodeposit, click on Delete beside the desired email address.
- To add another email for Autodeposit, click on +Add another email.
A:
- Clear cache and cookies on the internet browser.
- Close and re-open browser.
- Log in and send the e-Transfer.
If issue persists:
Manually enter https://banking.coastcapitalsavings.com/ in your browser bar, and sign in (do not use a saved ‘favorite’).
Alternatively, use the Coast Capital mobile app to send the e-Transfer.
A: To refresh the balance, log out and log back in.
A: You are able to review those requests under the pending transactions tab and able to cancel them in order to reclaim your funds.
- Log in to Coast Capital digital banking and through the menu, access Interac e-Transfers > Send e-Transfer.
- Select Pending under the page title.
- Select Cancel beside the e-Transfer you wish to cancel.
- Verify the details of the e-Transfer you wish to cancel and select Continue.
- The e-Transfer has been cancelled.
Need more help? Give us a shout.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.