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INTERAC® e-Transfer

We're pretty sure that the 'e' in e-Transfer stands for easy. After you've used one to send or receive money, you’ll understand why.

Key features

  • Simple, quick and secure way to transfer cash from Coast Capital digital banking.
  • There's no need to set up any new accounts, user IDs or passwords.
  • All account details and financial institutions are kept confidential. All you need to send money is the recipient's mobile phone number or email address.
  • Recipients are notified by email or text message that they have received a payment within approximately 30 minutes from when the transfer is initiated.
  • There is absolutely no fee to receive money via an INTERAC e-Transfer. To send an e-Transfer, a service fee may apply.
Please note: If you haven't migrated to the new digital banking experience, some of the help in these pages may not apply to you. If you have questions about online banking, give us a call 1.888.517.7000. When it's time to upgrade to the new digital banking experience, you'll receive a notification when you log in to online banking on desktop, or you’ll get a prompt to download our new app. Please continue using the old app until you are prompted to switch – if you download it beforehand, you’ll receive an error message. Once you accept the notification or download the app, we'll guide you through the setup process step-by-step. Learn more.

Sending an e-Transfer

  1. Log in to Coast Capital digital banking and go to INTERAC e-Transfer.
  2. If you haven't already, create a profile with your email address and/or mobile phone number.
  3. Select the recipient that you want to request an e-Transfer from, or add a new recipient by entering the person's name, email address and/or mobile phone number, as well as a security question and answer that only you and the recipient know.
  4. Select if you want to send the e-Transfer by email, mobile phone or both.
  5. Select an account from which to make the transfer and enter the amount.
  6. Send the INTERAC e-Transfer. Your account will be debited the transfer amount immediately, plus a service fee (if applicable).

Receiving an e-Transfer

  1. You'll receive an email or text message containing an encrypted link (the encrypted link can be identified by the use of 'https' instead of 'http').
  2. Click on the link and you'll be taken to a secure INTERAC website. From the INTERAC website, scroll to the Credit Union drop-down and choose British Columbia, then select Coast Capital Savings and click 'Deposit'. You'll be redirected to the Coast Capital digital banking login screen.
  3. Log in to Coast Capital digital banking to answer the security question and accept the transfer.
  4. Select the account where you wish to deposit the money.

Setting Up Autodeposit

  1. Log in to Coast Capital digital banking and go to INTERAC e-Transfer, and then click on Auto-Deposit.
  2. Enter an email address to set up Auto-Deposit for. 
  3. Select an account where your deposits will automatically be made. 
  4. Register your email address.
  5. You will be sent an email from INTERAC to complete your Auto-Deposit registration for that email address. 

e-Transfer limits

Sending funds

  • Send up to $3,000 per transaction
  • Send up to $3,000 every 24 hours
  • Send up to $10,000 every 7 days
  • Send up to $20,000 every 30 days

Receiving funds

  • Receive up to $10,000 per transaction
  • Receive up to $10,000 every 24 hours
  • Receive up to $70,000 every 7 days
  • Receive up to $300,000 every 30 days

Learn about e-transfer limits for Coast Capital digital banking for Small Business.

Have more questions? Give us a shout. We're happy to help.

A: Yes, you can cancel an e-Transfer. Just follow these steps:

  1. Log in to Coast Capital digital banking go to go to Interac e-Transfers > Send e-Transfer.
  2. Select Pending under the page title.
  3. Select trash icon beside the e-Transfer you wish to cancel.
  4. Verify the details of the e-Transfer you wish to cancel and select Continue.
  5. The e-Transfer has been cancelled.

If the e-Transfer does not show up in the Pending tab, call our Contact Centre or visit a branch for manual cancellation.

A: Follow the steps below to resend an e-Transfer notification:

  1. Log in to Coast Capital digital banking go to go to Interac e-Transfers > Send e-Transfer.
  2. Select Pending under the page title.
  3. Select Resend Notification next to the e-Transfer the recipient did not receive a notice for.
  4. Verify the details of the e-Transfer you want to resend and select confirm.
  5. The e-Transfer notification has been resent.
A: Typically it can take up to 30 minutes, but it depends on the recipient's financial institution.
A: No problem. You can cancel the e-Transfer by following the cancellation instructions listed above. You can then send a new e-Transfer to the correct recipient using the sending instructions above.

A:

  1. Cancel the e-Transfer by following the cancellation instructions above.
  2. Update the recipient's details by going to Interac e-Transfers> Send INTERAC e-Transfer > My Recipients and selecting Edit.
  3. Send a new e-Transfer to the correct recipient using the sending instructions above.
A: Contact the sender and ask them for the answer. You can also have them resend the e-Transfer with an answer you both know. If you answer the security question incorrectly more than three times, the Interac e-Transfer transaction will automatically cancel.
  1. Log in to Coast Capital digital banking go togo to Interac e-Transfers > Send e-Transfer, and then click on Autodeposit.
  2. To change which account an Autodeposit is made to, click on Edit beside the desired email address. 
  3. To remove an email address from Autodeposit, click on Delete beside the desired email address.
  4. To add another email for Autodeposit, click on +Add another email.
A:
  • Clear cache and cookies on the internet browser.
  • Close and re-open browser.
  • Log in and send the e-Transfer.

If issue persists:

Manually enter https://banking.coastcapitalsavings.com/ in your browser bar, and sign in (do not use a saved ‘favorite’).

Alternatively, use the Coast Capital mobile app to send the e-Transfer.

A: To refresh the balance, log out and log back in.
A: You are able to review those requests under the pending transactions tab and able to cancel them in order to reclaim your funds.

  1. Log in to Coast Capital digital banking and through the menu, access Interac e-Transfers > Send e-Transfer.
  2. Select Pending under the page title.
  3. Select Cancel beside the e-Transfer you wish to cancel.
  4. Verify the details of the e-Transfer you wish to cancel and select Continue.
  5. The e-Transfer has been cancelled.
Need more help? Give us a shout.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.
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