Digital banking help videos

We’ve put together a library of videos to help you get the most out of your digital banking experience.

Please note: If you haven't migrated to the new digital banking experience, some of the help in these pages may not apply to you. If you have questions about online banking, give us a call 1.888.517.7000. When it's time to upgrade to the new digital banking experience, you'll receive a notification when you log in to online banking on desktop, or you’ll get a prompt to download our new app. Please continue using the old app until you are prompted to switch – if you download it beforehand, you’ll receive an error message. Once you accept the notification or download the app, we'll guide you through the setup process step-by-step. Learn more.

Getting started

First-time login

Learn how to set your new username, password and one-time security code credentials.

Security enhancement

One-time security codes
Check out how one-time security codes work.

Account Features

Personalize your experience

Learn about the different ways you can personalize your digital banking experience.

Set up favourite transactions

Learn how to set up your favourite transactions to make banking even easier.

Small business banking features

Learn about the new digital banking features for small businesses (and how to use them).

Take Charge Money Manager™

Take Charge Money Manager features

Take Charge Money Manager gives you a snapshot of your saving, spending and budget in one convenient place.

Track your spending

Learn how to manage your spending, organize your transactions and find out exactly where all your money is going.

Create a budget

Learn how to set up, view and manage your budgets through our Take Charge Money Manager tool.

Have more questions?
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.