INTERAC ® e-Transfer

We're pretty sure that the 'e' in e-Transfer stands for easy. After you've used one to send or receive money, you’ll understand why.

Key features

  • Simple, quick and secure way to transfer cash from Coast Online Banking or Coast Mobile Banking.
  • There's no need to set up any new accounts, user IDs or passwords.
  • All account details and financial institutions are kept confidential. All you need to send money is the recipient's mobile phone number or email address.
  • Recipients are notified by email or text message that they have received a payment within approximately 30 minutes from when the transfer is initiated.
  • There is absolutely no fee to receive money via an INTERAC e-Transfer. To send an e-Transfer a service fee of $1.50 per transaction applies.

Sending an e-Transfer

  1. Log in to Coast Online Banking and go to Transfer Money > Send INTERAC e-Transfer
  2. If you haven't already, create a profile with your email address and/or mobile phone number.
  3. Select a recipient, or add a new recipient by entering the person's name, email address and/or mobile phone number.
  4. Create a security question and answer that only you and the recipient know.
  5. Add an optional personal message (for security reasons, don't include the answer to the security question).
  6. Select an account from which to make the transfer and enter the amount.
  7. Send the INTERAC e-Transfer. Your account will be debited the transfer amount immediately, plus the $1.50 service fee.

Receiving an e-Transfer

  1. You'll receive an email or text message containing an encrypted link (the encrypted link can be identified by the use of 'https' instead of 'http').
  2. Click on the link and you'll be taken to a secure INTERAC website. From the INTERAC website, scroll to the Credit Union drop-down and choose British Columbia, then select Coast Capital Savings and click 'Deposit'. You'll be redirected to the Coast Online Banking login screen.
  3. Log in to Coast Online Banking to answer the security question and accept the transfer.
  4. Select the account where you wish to deposit the money.

e-Transfer limits

Sending funds

  • Send up to $10,000 per transaction
  • Send up to $20,000 every 24 hours
  • Send up to $50,000 every 7 days
  • Send up to $100,000 every 30 days

Receiving funds

  • Receive up to $10,000 per transaction
  • Receive up to $20,000 every 24 hours
  • Receive up to $140,000 every 7 days
  • Receive up to $600,000 every 30 days

Frequently Asked Questions

Q: Can I cancel an e-Transfer? How do I do it?

Q: My recipient did not receive the notification. What do I do?

Q: How long does an e-Transfer take to get to its destination?

Q: I accidentally transferred to the wrong recipient. What do I do?

Q: The email or phone number I sent an e-Transfer to is incorrect. What do I do?

Q: I'm trying to receive an e-Transfer but forget the answer to the question. Help!

 

 

Need more help? Give us a shout.

Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.

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