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Member Support & Inquiries

Our Advice Centre Team can help with many inquiries and transactions
including investments and loans.
Questions about Digital Banking?
Advice Centre

Toll-free in North America: 1.888.517.7000

Metro Vancouver: 604.517.7000

Greater Victoria: 250.483.7000

Hours of Operation

General inquiries:

Mon-Sat, 8am-8pm PST; Sun, 9am-5:30pm PST


Mon - Fri, 8am - 8pm PST; Sat, 8am - 6pm PST

Small Business:

Mon - Fri, 8am - 5:30pm PST

For faster service, please have your member card and personal access code ready. Learn more.

Pay your bills, transfer funds or check your balance by dialing into automated banking service. We even have a helpful menu guide to help you. Learn more.
Toll-free in North America: 1.888.517.7000
Metro Vancouver: 604.517.7000
Greater Victoria: 250.483.7000
Email Us
Send us an email and we’ll help you at a time that’s convenient for you.
NOTE: If you’re locked out of digital banking, click here for support.
Other Contacts
Collabria Mastercard Canada and US: 1.833.906.9650
Collabria Mastercard International Collect: 1.647.252.9650
Auto Finance Team

Mon-Fri, 8:30am-5pm PST;

Questions regarding Auto financing? 1.877.375.2777

Equipment Finance  1.877.293.0202
Mobile Mortgage Specialists
Business Banking Specialists
Tell us about your experience.

We'd love to hear about your experience.

Resolving Your Complaint
As a valued member of Coast Capital Savings we appreciate your feedback. We’re committed to doing everything we can to resolve your concerns.
Media Inquiries

For media inquiries from reporters or journalists requiring information or interviews, please contact:


Branch Locations
Help Headquarters - Mainland Office*
800-9900 King George Blvd
Surrey, British Columbia
V3T 0K7
Victoria Administration Office
Suite 310 - 1515 Douglas Street
Victoria, British Columbia
V8W 2G4

* The Bank Act (Canada) requires certain civil enforcement documents such as writs and court orders, to be served on a member’s branch of account. However, in compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, this office has been designated for the service of family support orders or support provisions for all members from all provinces and territories.

Our Auto Finance Team is comprised of Coast Capital Equipment Financing Ltd., Coast Capital Auto & Equipment Finance Ltd. and Coast Capital Auto & Equipment Leasing Ltd., all part of the Coast Capital Savings group of companies.