Thanks for your patience as we upgraded our banking system. Our branches, Advice Centre, digital banking, and Coast-by-Phone® are available to serve you.
What you need to know.
We recently upgraded our banking system to optimize its performance and strengthen our ability to better serve you. Here’s what you need to know:
If you made a deposit to a Coast ATM or performed transactions using your debit card during the outage, your account history and balances may take a few days following the outage to catch up.
No. Any bill payments scheduled in online banking to take place during the outage were processed on April 13 (regardless of the scheduled date).
If you were paid by pre-authorized direct deposit, it was processed as expected on the day it was received.
If you had a pre-authorized payment scheduled during the outage, it was processed as normal.
If you are signed up for Interac e-Transfer Auto-Deposit, your e-Transfer will be automatically deposited to your account by Thursday, April 14 (5:00pm PT). Note: it was previously communicated incorrectly that these would need to be manually deposited.
If you do not have Auto-Deposit, you will need to manually deposit the e-Transfer through the link in your email or text message notification. For instructions on how to manually deposit an e-Transfer, please visit our digital support hub.
Daily balance alerts will resume on April 14, 2022.