We’re back.

Thanks for your patience as we upgraded our banking system. Our branches, Advice Centre, digital banking, and Coast-by-Phone® are available to serve you.

What you need to know.

We recently upgraded our banking system to optimize its performance and strengthen our ability to better serve you. Here’s what you need to know:

Wait Times
You may experience longer than normal wait times in branch or through our Advice Centre while our staff familiarize themselves with our new system changes.
Transactions
Any debit card transactions that took place during the outage have now been updated and posted to your account.
Account Balance
Review your account to be aware of your balance and transfer funds if required to ensure you are not overdrawn.
INTERAC e-Transfers
If you are signed up for Auto-Deposit and received an INTERAC e-Transfer during the upgrade, it will be deposited automatically to your account by Thursday, April 14 (5:00pm PT).
No Changes
There will be no changes noticeable by you, or to the way you bank.
Transaction Alerts
Alerts for transactions that occurred during the upgrade will be sent on April 13.
Daily Balance Alerts
Daily balance alerts will resume on April 14.
Questions
Call us if you have any questions at 1.888.517.7000

FAQs

If you made a deposit to a Coast ATM or performed transactions using your debit card during the outage, your account history and balances may take a few days following the outage to catch up.

No. Any bill payments scheduled in online banking to take place during the outage were processed on April 13 (regardless of the scheduled date).

If you were paid by pre-authorized direct deposit, it was processed as expected on the day it was received.

If you had a pre-authorized payment scheduled during the outage, it was processed as normal.

If you are signed up for Interac e-Transfer Auto-Deposit, your e-Transfer will be automatically deposited to your account by Thursday, April 14 (5:00pm PT). Note: it was previously communicated incorrectly that these would need to be manually deposited.

If you do not have Auto-Deposit, you will need to manually deposit the e-Transfer through the link in your email or text message notification. For instructions on how to manually deposit an e-Transfer, please visit our digital support hub.

Daily balance alerts will resume on April 14, 2022.

Transaction alerts will resume on April 13, 2022, and alerts for transactions that occurred during the upgrade will be sent when we come back online on April 13, 2022.
Have questions?

Call us at 1.888.517.7000