When can I get upgraded?
What's changing?
The new digital banking experience includes improvements to day-to-day banking as well as enhanced online and mobile security. We’ll also be launching new improvements for our small business members.
Modern digital experience
We always want to deliver the most up-to-date digital banking experience to our members. The changes we’re making will enhance our ability to keep pace with upgrades in banking technology.
Best in class security
We want to be one step ahead of the bad guys. That’s why we’re implementing new technologies to better protect you, your money and your information.
The new digital experience we’re introducing this summer is just the beginning. We’ll continue to add new features and improve the experience. Stay tuned throughout the upcoming months for more exciting updates.
Day-to-day banking features and upgrades
USD transfers
Transfer to and from USD chequing accounts—just like a regular funds transfer. No need to call or come into a branch. We’re just as excited as you are for this new feature.
Modify scheduled and recurring transfers
We’re giving you back the gift of time. Rather than deleting and setting up a whole new scheduled or recurring transfer when you want to change the amount or frequency, you’ll simply be able to edit it.
Passwords can be changed through online or mobile banking. No need to contact Coast Capital if you forgot your password.
Customize your experience
With the new personalization features, you can add a profile picture, background picture, and rename your accounts.
We’ve enhanced our security to be best in class
As an enhanced security measure, we’ll send you a one-time security code through a text message to your mobile phone or through email when you attempt to do the following:
- Add a new bill vendor (for each new bill vendor added)
- Update contact information
- Add an e-Transfer recipient
- Change or reset your password
- Log in
- Pay a bill
- Transfer funds
- Password change
- Account locked due to failed password attempts
- Account locked due to suspicious activity
- Biometric (TouchID/FaceID) setup
Protect yourself and your information in the event that you lose your phone or tablet by disabling access on your computer.
We've enabled sophisticated fraud detection technology that‘ll assess real-time risk based on a number of indicators related to your information and the device you’re using to log in.
