Upcoming changes to digital banking
Why it's changing
We always want to deliver the most up-to-date digital banking experience to our members. The changes we’re making will enhance our ability to keep pace with upgrades in banking technology.
We want to be one step ahead of the bad guys. That’s why we’re implementing new technologies to better protect you, your money and your information.
Step 2: Set up a new username and password
Day to day banking features and upgrades
USD and CAD transfers
We’re just as excited as you are for this new feature. You’ll be able to transfer to and from USD chequing accounts—just like a regular funds transfer. No need to call or come into a branch.
Modify scheduled and recurring transfers
We’re giving you back the gift of time. Rather than deleting and setting up a whole new scheduled or recurring transfer when you want to change the amount or frequency, you’ll simply be able to edit it.
Passwords can be changed through online or mobile banking. No need to contact Coast Capital if you forgot your password.
Customize your experience
With the new personalization features, you can add a profile picture, background picture, and rename your accounts.
We’ve enhanced our security to be best in class
As an enhanced security measure, we’ll send you a one-time security code through a text message to your mobile phone or through email when you attempt to do the following:
- Add a new bill vendor (for each new bill vendor added)
- Update contact information
- Add an e-Transfer recipient
- Change or reset your password
- Log in
- Pay a bill
- Transfer funds
- Password change
- Account locked due to failed password attempts
- Account locked due to suspicious activity
- Biometric (TouchID/FaceID) setup
- Withdrawal exceeding $1,000 (you can opt out or change this amount)
Protect yourself and your information in the event that you lose your phone or tablet by disabling access on your computer.
We've enabled sophisticated fraud detection technology that‘ll assess real-time risk based on a number of indicators related to your information and the device you’re using to log in.