Upcoming changes to digital banking

Drumroll please! You talked. We listened. So we’re upgrading to improve your online banking experience by making day-to-day transactions easier and giving you the ability to do more.

When can I get upgraded?

Members will be upgraded throughout the summer. When you sign in, as usual, using the last eight digits of your debit card, if it’s time to upgrade to the new digital banking experience, you'll immediately receive a prompt and will be guided through the setup process step-by-step. If you don’t receive the upgrade prompt when you sign in, just continue to use your current online banking experience. For Mobile app users, if it’s time to upgrade, you’ll receive a prompt to download the new app when you sign in. It’s important you don’t download the new app until you’re prompted to. If you download it beforehand, you’ll receive an error message.

When it’s your time to upgrade, check out this quick video for a step-by-step guide to getting started or click here.

What's changing?

The new digital banking experience includes improvements to day-to-day banking as well as enhanced online and mobile security. We’ll also be launching new improvements for our small business members.

Modern digital experience
We always want to deliver the most up-to-date digital banking experience to our members. The changes we’re making will enhance our ability to keep pace with upgrades in banking technology.

Best in class security
We want to be one step ahead of the bad guys. That’s why we’re implementing new technologies to better protect you, your money and your information.

The new digital experience we’re introducing this summer is just the beginning. We’ll continue to add new features and improve the experience. Stay tuned throughout the upcoming months for more exciting updates.

Day-to-day banking features and upgrades

USD transfers
Transfer to and from USD chequing accounts—just like a regular funds transfer. No need to call or come into a branch. We’re just as excited as you are for this new feature.

Modify scheduled and recurring transfers
We’re giving you back the gift of time. Rather than deleting and setting up a whole new scheduled or recurring transfer when you want to change the amount or frequency, you’ll simply be able to edit it.

Activity Timeline
The new Activity Timeline is a useful "audit trail" where you can see all past transactions on a timeline including login times, paycheque deposits, bill payments etc.

Self-serve password reset
Passwords can be changed through online or mobile banking. No need to contact Coast Capital if you forgot your password.

Customize your experience
With the new personalization features, you can add a profile picture, background picture, and rename your accounts.

We’ve enhanced our security to be best in class

One-time security codes
As an enhanced security measure, we’ll send you a one-time security code through a text message to your mobile phone or through email when you attempt to do the following:

  • Add a new bill vendor (for each new bill vendor added)
  • Update contact information
  • Add an e-Transfer recipient
  • Change or reset your password

We’ll also perform real-time risk analysis and might send you a one-time security code when you attempt to:
  • Log in
  • Pay a bill
  • Transfer funds
Security alerts
To protect you and your information, we’ll send you a security alert via email and text message anytime the following takes place in your account:
  • Password change
  • Account locked due to failed password attempts
  • Account locked due to suspicious activity
  • Biometric (TouchID/FaceID) setup
Device management
Protect yourself and your information in the event that you lose your phone or tablet by disabling access on your computer.

Proactive fraud detection
We've enabled sophisticated fraud detection technology that‘ll assess real-time risk based on a number of indicators related to your information and the device you’re using to log in.

We’re expanding our small business offering

Updated business banking experience
We’re rolling out a new digital banking experience for business members.

We’ll be launching it in phases but eventually, all business members will get to enjoy the same online banking experience.

Employee access and passwords
Busy being the boss? You can delegate an employee to take control of some day-to-day business transactions, like paying bills on your behalf. Even if all your memberships are consolidated, you’ll be able to limit their access to just your business membership. Their passwords will be self-managed so they can change and update it themselves.
Have questions about the upgrades? We’re here to help.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.