On this page:

• Clear your cache and cookies
• Use a private browser
• Technical requirements for using digital banking

Clear your cache and cookies

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

How to do it

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. If you’re using Windows, select the More button “” at the top right of the browser, then More tools
   1. On a Mac, select “Chrome” from the menu bar at the top of your browser
3. Select Clear Browsing Data
4. Select All time
5. Check the boxes next to Cookies and other site data and Cached images and files
6. Select Clear Data

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Select Safari in the browser menu bar, then Preferences
4. Select Advanced and check the box next to Show Develop menu in menu bar
5. Select Develop from menu bar, then Empty cache

Clearing cookies

1. Select Safari in the browser menu bar
2. Select Preferences then Privacy
3. Select Manage Website Data
4. Select Remove All

Firefox

1. Open Firefox on your computer
2. Select the Menu button “” on the right of your browser bar
3. Select Preferences
4. Select Privacy and Security
5. Select Clear Data
6. Check the boxes next to Cookies and Site Data and Cached Web Content
7. Select Clear

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Use a private browser

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

How to do it

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Select the More button “” at the top right of the browser (Windows) or File from the menu bar at the top of your browser (Mac)
3. Select New Incognito Window
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Select File
3. Select New Private Window
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Select the Menu button “” on the right of your browser bar
3. Select New Private Window
4. A new window will open for you to use

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Technical requirements for using digital banking

Web browser

Supported Desktop Browsers

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

1. Apple Safari (latest version)
2. Google Chrome (latest version)
3. Mozilla Firefox (latest version)
4. Microsoft Edge (latest version)
   • Note: Our personal financial management tool, Money Manager, does not support IE11.

Supported Mobile browsers

1. Apple Safari on iOS 13 or higher
2. Google Chrome on Android 5 or later

To access online banking through your mobile browser, simply visit https://banking.coastcapitalsavings.com.

Mobile app

CCS Federal Credit Union Mobile App

To use our app efficiently, your phone needs to meet the following requirements depending on your device type:

1. iOS 13 or higher
2. Android 10 or higher

Downloading the App

1. From your device, open the App Store (Apple) or Google Play (Android) and search “CCS Federal Credit Union”.
2. Apple - https://apps.apple.com/ca/app/coast-capital-savings/id1466597953
   Android - https://play.google.com/store/apps/details?id=com.coastcapitalsavings.dcu

Foldable Phones

We currently support mobile app access through Foldable phones only in ‘Fold’ mode, not in ‘Unfolded’ mode.

Other requirements

Transport Layer Security (TLS) Encryption

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use digital banking, you must ensure that you have not disabled your browsers’ ability to accept cookies (particularly first-party session cookies). For more information on enabling, and disabling cookies within your browser, please review your browsers’ help section.

JavaScript

To view interactive elements of our site and sign in to Online Banking, you must enable your computer's web browser to accept JavaScript. For more information on enabling Javascript within your browser, please review your browsers’ help section.

FAQs

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