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Important update on our Yaletown branch.

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Our Yaletown branch at 120 Davie Street, Vancouver is now operating as an appointment in-person advice location. The team is available to meet with you to discuss your:

  • Annual Money Chat
  • Retirement and investment planning
  • Loan and mortgage applications

To focus on these advice conversations, we have discontinued teller services at the Yaletown branch.

More details available.

To learn how the changes at Yaletown may affect you, ask us for a copy of the letter sent to members in October and for Yaletown fact sheet.

Participate in the virtual town hall.

We will be hosting a virtual town hall on Wednesday, January 12, 2022 at 6:00 pm PST - accessible by phone or computer. At the town hall we will share a presentation on the details behind this decision and how we are assisting members with the transition. This will be followed by an open forum where we will answer any questions you may have.

Virtual town hall instructions.

To participate in the virtual town hall call in or log into Zoom just before 6 pm on Wednesday, January 12, 2022 through one of the following options:

From your computer

Please note your computer must be equipped with a microphone or headset if you wish to talk to us during the town hall

  • Open Web Browser. (Note: Zoom is not supported by Internet Explorer)
  • Go to the link or use the original URL:
  • Enter your Name, and check the “I am not a robot” tick box
  • If prompted, follow instructions for security verification and click “Verify”
  • Click “Join”
  • Enter the meeting ID number 953 1704 9452 when prompted using your dial pad.
  • Enter the Passcode: 430230
  • When prompted - Select ‘Audio from Computer’ or ‘Computer Audio’ rather than ‘Join via Cellphone’. This will start the audio for the call.
  • You will be automatically placed on mute while you are waiting for the call to start.

From your telephone landline or mobile device dial:

  • +1 778.907.2071 (Local Vancouver)
  • +1 647.558.0588 (Metro Toronto)
  • Enter the meeting ID number 953 1704 9452 when prompted using your dial pad.
  • Enter passcode 430230

Helpful keypad commands:

  • *9 – Ask a Question
  • *6 - Mute/unmute your own line

If you experience any issues connecting to our town hall via your computer, please join via the phone instructions above. 

Note: This meeting will be recorded for record-keeping purposes.

We’re here to help.

If you cannot make the town hall and would like to speak to someone call our Advice Centre at 1.888.517.7000 (toll-free): Mon-Sat, 8 am – 8 pm; Sun, 9am – 5:30 pm