About Your Privacy

We’re committed to maintaining the security, confidentiality and privacy of your personal information. Our Privacy Policy, developed in accordance with privacy laws, is in place to protect your personal information.

What information do we collect?

The information that we collect from you depends on the specific products and services you request. Most of the information we collect about you is received directly from you such as your name, Social Insurance Number, address, date of birth, and occupation. We also collect contact information such as your phone number or email address.

How do we obtain your consent?

Before we collect, use or disclose your information, we will obtain your consent, except in accordance with privacy laws. We will only make your consent a condition of obtaining a product or service when it is reasonably required for us to provide that product or service. Consent can be obtained verbally, electronically or in writing. It may also, in some circumstances, be implied, such as when you leave a telephone number and request that we call you. You can also give express consent through an authorized representative such as a lawyer, agent or broker.

How is your personal information used?

We use personal information in order to establish your identity, protect you and us from fraud or error, to comply with legal and regulatory requirements, and to provide and administer the products and services, you request. Your personal information may also be used to help us understand your needs and eligibility for products and services, and to recommend suitable products or services.

How do we safeguard your personal information?

We protect your information against unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks using thorough and reasonable safeguards, training, and security measures.

Do we share your personal information with other companies?

When necessary, we will share information with credit bureaus or suppliers such as computer data service providers, cheque printers, card manufacturers or market researchers. Contractual agreements are in place with these suppliers to ensure all information is kept secure and confidential. Under no circumstances do we sell or give customer lists to other companies.

How do you opt out?

We understand that you may not want us to use your information in certain ways. That’s why, where possible, we give you the choice to opt out of having your information shared. To do this, simply visit a Coast Capital Savings branch and complete a form indicating your privacy choices. Withholding consent to certain uses of information may restrict our ability to provide you with a particular product or service. If so, we will explain the situation to help you with your decision.

What happens if you opt out of sharing information for marketing purposes?

If you choose this option, you will no longer receive information on such things as special offers, new products, financial advice, newsletters, or information on community and special events. We will continue to send what we are required by law such as account statements and notice of general meetings of members. If you receive your account statement by mail, you will also continue to receive promotional or informational inserts.

How can you access your information?

Much of the information we have about you is available on your account statements, Coast Online® or Coast Mobile Banking™. You can request access to your information at a branch or by calling our Contact Centre where staff will complete the Access to Information Request Form and forward it to the Privacy Office on your behalf. Individuals can also write directly to the Privacy Office to request their information. Unless prevented by law, we can provide you with the information we have under our control, including how we have used it and who we may have shared it with.

How long do we keep your information?

Your information will be retained as required for legal or business purposes. In most cases, the government requires us to keep a record of your Social Insurance Number for tax reporting purposes. When your information is no longer required, we will then destroy it or make it unidentifiable to prevent unauthorized access.

How do we keep your information current?

We take reasonable steps to ensure that your information is accurate and current, but you can help by informing us when the information in our control is not current or contains an error.

Questions about your privacy at Coast Capital Savings?

Call us toll-free at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.

Send us an email or write to us at:
Privacy Office
Coast Capital Savings
800 – 9900 King George Blvd
Surrey, BC V3T 0K7

Need more information?