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Admirals Walk branch changes and closure.

Our Admirals Walk branch at 1499 Admirals Rd., is being combined with our nearby Tillicum location at # 169 - 3170 Tillicum Road, Victoria. As a result, we will officially close the Admirals Walk location effective end-of-day Wednesday, November 30, 2022.

Until then, the branch will continue to be open for appointments to provide you help with your annual Money Chat, retirement and investment planning, and loan and mortgage applications. The teller services that were paused earlier in the pandemic will not resume.

More details available.

To learn how the changes at Admirals Walk may affect you, ask us for a copy of the letter sent to members in October and the Admirals Walk fact sheet.

Participate in the virtual town hall.

We will be hosting a virtual town hall on Wednesday, January 19, 2022 at 6:00 pm PST -accessible by phone or computer. At the town hall we will share a presentation on the details behind this decision and how we are assisting members with the transition. This will be followed by an open forum where we will answer any questions you may have.

Virtual town hall instructions.

To participate in the virtual town hall call in or log into Zoom just before 6 pm on Wednesday, January 19, 2022 through one of the following options:

From your computer

Please note your computer must be equipped with a microphone or headset if you wish to talk to us during the town hall

  • Open Web Browser. (Note: Zoom is not supported by Internet Explorer)
  • Go to the link shorturl.at/qxyP2 or use the original URL: https://encoreglobal.zoom.us/j/97884206940?pwd=N0VlU1BjRFVwZWhkRlhmbXdJTXhXdz09
  • Enter your Name, and check the “I am not a robot” tick box
  • If prompted, follow instructions for security verification and click “Verify”
  • Click “Join”
  • Enter the meeting ID number 978 8420 6940
  • Enter the Passcode: 110520
  • When prompted - Select ‘Audio from Computer’ or ‘Computer Audio’ rather than ‘Join via Cellphone’. This will start the audio for the call.
  • Please note that you will be automatically placed on mute while you are waiting for the call to start.

From your telephone landline or mobile device dial:

  • Dial +1 778.907.2071
  • Enter the meeting ID number 978 8420 6940  when prompted using your dial pad.
  • Enter passcode 110520

Helpful keypad commands:

  • *9 – Ask a Question
  • *6 - Mute/unmute your own line

If you experience any issues connecting to our town hall via your computer, please join via the phone instructions above. 

Note: This meeting will be recorded for record-keeping purposes.

We’re here to help

If you cannot make the town hall and would like to speak to someone call our Advice Centre at 1.888.517.7000 (toll-free): Mon-Sat, 8 am – 8 pm; Sun, 9am – 5:30 pm