Upcoming changes to our
Contact Centre phone menu

We’re rolling out a new phone menu for our Contact Centre this fall. It’s going to make directing your calls a whole lot easier. Have your member card and personal access code handy for faster service.

Check out some of the new options you’ll hear when you call us below.


contact_center_menu


Some of the enhancements include:

  • Once you dial into the Contact Centre, you’ll be prompted with two options off the top:
    • For Coast by Phone 24 hour Banking, press 1
      • If this selection is chosen, you will go right into the Coast by Phone telephone banking.
    • To speak with us directly, press 2
      • If this selection is chosen, you will be prompted to select from some options to get you the help you need
  • Once you select to speak with us directly, your new phone menu options will include:
    • A dedicated line to discuss your overall financial health, and how we can help improve it.
    • A dedicated line to speak about Online or Mobile banking as a second option
    • Commercial and Business Banking now has a direct line at option 3
    • Faster access to booking appointments in Branch through option 7
Questions? Give us a shout.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.