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Pending regulatory approval, motusbank members will become Coast Capital members on November 1. 
Pending regulatory approval, motusbank members will become Coast Capital members on November 1. 
Pending regulatory approval, motusbank members will become Coast Capital members on November 1. 

What you need to do before November 1 

  • Update your contact information with motusbank
    To ensure you can be reached about any important information leading up to the move, be sure your email, phone number and address is up-to-date with motusbank.  
  • Download your motusbank statements
    Unfortunately, your historical statements will not move over to Coast Capital with you. Be sure to download your statements through motusbank to retain your records. 
  • Sign up for digital banking for a chance to win $2,5001
    Once you receive your debit card and personal access code in October, you can sign up for digital banking and you’ll be automatically entered to win $2,500. Plus, if you sign up early, you can start transacting immediately when you join Coast Capital on November 1. Learn how to sign up for digital banking.
  • Activate your debit card 
    Most members2 will receive their debit card by mail before October 31. Be sure to activate it so you can access your funds immediately on November 1. Learn how to activate your debit card.
  • Use an alternative form of payment on October 31
    Please carry a secondary form of payment such as a credit card or cash from October 31 to November 1. 
  • Complete any outstanding bill payments, wire transfers and e-Transfers
    Be sure that no scheduled bill payments, wire transfers or e-Transfers are due to be accepted or received from your motusbank account after October 31, as these will not be processed once your accounts have been moved to Coast Capital. 

motusbank continues to be available to support you during the transition period. Visit motusbank.ca for more information.

  • Download the Coast Mobile® Banking App
    After you sign up for digital banking, download our app for iOS or Android so you can manage your money on the go.  
  • Schedule your bill payments
    Any one-time, non-recurring bill payments will need to be set up on your Coast Capital account through digital banking. Most bill vendors saved in your motusbank online account will transfer over. Learn more about your bill payments. 

Find out about your account changes

Learn more about which Coast Capital accounts will be replacing your motusbank accounts, and the key differences between them. Explore account comparisons by clicking the links below.

Chequing accounts

Savings accounts

Guaranteed Investment
 Certificates (GICs) 

Registered 
accounts

Lending

Service fee changes

Man wearing glasses, white undershirt and plaid shirt is looking at mobile device in warm lit living room, standing in front of window. Man wearing glasses, white undershirt and plaid shirt is looking at mobile device in warm lit living room, standing in front of window.

Sign up for digital banking and you could win $2,500!1

If you’re not already a Coast Capital member, you’ll be able to sign up for digital banking to be automatically entered.

Signing up before November 1 means your account information will be visible to you on Coast Online® Banking or the Coast Mobile® Banking app, and you can start transacting online immediately on November 1.

Sign up for digital banking and you could win $2,500!1

If you’re not already a Coast Capital member, you’ll be able to sign up for digital banking to be automatically entered.

Signing up before November 1 means your account information will be visible to you on Coast Online® Banking or the Coast Mobile® Banking app, and you can start transacting online immediately on November 1.

Learn how to sign up for digital banking
Learn how to sign up for digital banking

The perks of being a member

Award-winning digital banking

Bank how you want, when you want with Coast Online® Banking and the Coast Mobile® Banking app—winner of Surviscor's Best Credit Union for Mobile Experience. Access innovative features and helpful money tools in digital banking.

Low fees and smart rates

You deserve to save more. And with low account and management fees and member-preferred rates, you can. We help you earn more interest so you can maximize your savings.

More ways to support your financial goals

From tailored investment and wealth solutions to business banking services, we offer a wide range of products designed to meet your needs—wherever you are in your financial journey.

Tools to help you build a better financial future

Get access to Coursera's3 online training that can help you make more money, and our personalized Money Chat designed to help you improve your overall financial health. Plus, enjoy peace of mind with ID Assist® identity theft protection—free with your new account.

Clear, honest advice to help you move forward

We're here to help you feel confident about your financial path. Through our Advice Centre, we offer clear, personalized guidance to help you make smart decisions to manage your debt, grow your income and build your wealth.

Proudly member-owned for 85 years

With your new Coast Capital membership, you'll automatically receive a $5 membership equity share. And just like that, you'll be an owner with voting rights and you'll have a say in how we do business.

Your membership also helps build better futures in our communities

Since 2000, we’ve reinvested over $100M into local programs and initiatives that deliver on our social purpose — unlocking financial opportunities and income growth for people and businesses in Canada.

We know that some challenges are bigger than any single player can solve, and that's why we collaborate with local partners to build a stronger, more resilient Canada for all.

Membership agreements, policies and documents 

Your use of Coast Capital’s products and services will be governed by the following agreements and policies:

You’ll have a chance to review and consent to the Personal Accounts and Services Agreement and our Privacy Policy when you sign up for digital banking. If you have any questions in the meantime, just contact us. 

Frequently asked questions 

motusbank, a digital subsidiary of Meridian Credit Union, is winding down operations by the end of 2025 as Meridian shifts its focus to growing its core credit union operations in Ontario.

Transitioning certain motusbank accounts to Coast Capital ensures motusbank members continue to receive service through a trusted Canadian credit union.

Pending regulatory approval, you’ll officially be a Coast Capital member on November 1. Until then, you’re still a motusbank member and can continue banking with them as you always have.

The transition will happen in several phases:

  • Regulatory approval (Current phase): We're currently awaiting regulatory approvals to officially begin the transition.
  • October — Moving preparations: You’ll receive everything you need to bank with Coast Capital, including your new debit card, account details, and instructions.
  • Late October — Digital banking setup: Use the last 8 digits of your new debit card and the personal access code provided to sign up for digital banking.
  • November 1 — Moving day: You’ll officially become a Coast Capital member and can start banking online, by phone, or at ATMs. 

While Coast Capital and motusbank are working together to make the experience as seamless as possible, your action is key to being fully set up and ready to bank immediately after the transition.

To help you prepare, we’ve outlined the essential tasks that require your attention—such as activating your Coast Capital debit card, setting up online banking, and confirming your account details. You can find detailed instructions and support for each step.

There is nothing for you to do. Your motusbank accounts will transition and be viewable through your existing Coast Capital digital banking account as of November 1.

You will receive an additional Coast Capital debit card specifically for your transitioned motusbank accounts. Your existing Coast Capital online credentials can be used to transact using that card.   

When you move over to Coast Capital, you will move to an account that is comparable to the account(s) you currently hold at motusbank. Find detailed information about account changes.

The motusbank transit number is a unique 5-digit code used to route financial transactions such as direct deposits, wire transfers, and bill payments—is being seamlessly integrated into Coast Capital’s systems. Starting  November 1, your motusbank transit number 20002 will be directed to Coast Capital’s Advice Centre transit number 30250.

By retaining your existing transit number, we’re able to maintain continuity and minimize disruption during your transition to Coast Capital.

After November 1, motusbank members will receive updated terms and conditions by mail, with a special offer for eligible borrowers. The updated terms and conditions will be materially similar to your current motusbank terms and conditions, except for the changes outlined here. 

To access Coast Capital’s digital banking, you must have a chequing or savings account linked to a Coast Capital debit card. 

These credentials are essential for setting up your online access and enabling you to view your accounts, make transactions, and manage your finances digitally.

In some cases, motusbank members may not be transitioning with an eligible chequing or savings account, which means they aren’t able to register or log in to digital banking right away. After November 1, these members will receive an email invitation to sign up for a new account.  

Most members will receive their debit card by mail before October 31. Be sure to activate it so you can access your funds immediately on November 1. Learn how to activate your debit card.

You can learn how to activate your debit card here.

In October, you will receive your debit card and personal access code — used to identify you and protect your account from unauthorized access. 

Once you have these two pieces of information, you can sign up for digital banking and you’ll be automatically entered to win $2,5001. Plus if you sign up before November 1, you’ll be able to start transacting immediately following the transition on November 1. Learn how to sign up for digital banking.

If you had a motusbank No-Fee Chequing Account, your new Coast Capital Unlimited Chequing Account will continue to include unlimited Interac e-Transfers®.  

Your Interac Profiles and auto deposits will be automatically transitioned from your motusbank account to your Coast Capital account by November 2. Learn more about Interac e-Transfers®.

No. Be sure to have no outstanding e-Transfers waiting to be accepted or received from your motusbank account, as these will not be processed after October 31. Any outgoing e-Transfers® pending on October 31 will be cancelled and the funds deposited back to your motusbank account ahead of the transition.  

Have more questions?

Contact Coast Capital about:

  • How to sign up for Digital banking access during the registration period (late October)
  • Questions related to your Coast Capital products or services
  • How to perform certain transactions from November 1 onwards

Coast Capital: 1.888.517.7000

Contact motusbank about:

  • Questions related to your accounts or services including lending statements, prior to October 31
  • Lending inquiries for interest statements prior to October 31
  • Questions regarding your final motusbank statement

motusbank: 1.855.219.1437

1.See full contest terms and conditions.

2. Members whose primary address is in Quebec and deposit broker members will not receive a debit card. Additional instructions and steps will be sent to members who only have either a GIC, Registered Plan, loan or mortgage. 

3. Coursera is an online learning platform offering multiple continuing education opportunities from leading universities and institutions. The products offered by Coursera can, but do not guarantee to, help users advance, relaunch, or improve their earning potential in their careers. On the Coast Capital Elevate Chequing Account, a primary account holder will receive one (1) free Coursera for Business license for the account holder’s personal use. This license will be associated with the primary account holder’s email address on Coast Capital’s records. Only one (1) license can be associated with an email address to open a Coursera account, and if a primary account holder opens two (2) or more Coast Capital Elevate Chequing Accounts, the primary account holder must provide a unique email for each Account in order to receive one (1) license per each opened Account. A license will be valid for the period the primary account holder maintains a Coast Capital Elevate Chequing Account in good standing. A license has a monetary value of CAD 538 per year or a monthly monetary value of CAD 79 as of January 1, 2024. No substitutions will be allowed. Coast Capital may allow, at its sole discretion, transfers of a license to another individual as decided by the primary account holder. The license may be subject to content, course, and program exclusions or limitations at the sole discretion of Coursera. The use of the license will be exclusively subject to Coursera’s terms, conditions, and policies. Details regarding Coursera’s products, terms, conditions, and policies can be found at https://www.coursera.org/

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