Coast Capital earns top marks for mobile banking experience, independent review finds


SURREY, B.C. – Coast Capital Savings provides the best overall mobile banking experience amongst Canadian credit unions and is in the top five for all financial institutions in Canada, edging out several large banks, according to Surviscor's 2019 Canadian Mobile Banking scorCard Review

As a financial institution committed to the financial well-being of its members, Coast Capital is making significant technology investments to ensure its banking experience is safe, simple and accessible.

Surviscor’s review is based on Coast Capital’s refreshed mobile banking app, which is launching to all members in the coming weeks after a successful pilot with staff in late spring. The app performed well in account information experience and account customization as noted by Surviscor.  Coast Capital will be releasing ongoing, iterative enhancements to the app to drive a superior digital banking experience for members, and will be also be releasing an improved online banking experience later this year

“We are delighted to receive this recognition from Surviscor,” said Yana Melnichuk, Vice President Digital Experience and Digital Banking Channel. “We are constantly investing in our systems, to ensure a great banking experience for our members, with best-in-class security and rich features.”

Surviscor's proprietary scorCard methodology measured 2600 objective usage-related questions over 300 experience related criteria divided into 23 sub-categories and five main categories. The review, now in its fifth year, is the most comprehensive analysis in North America providing an impartial assessment of the overall mobile-based customer experience at Canadian banking institutions.

 For further information on the main categories, results and more detailed analysis on the firms reviewed, visit www.surviscor.com, contact Surviscor at 1-866-299-7267 or email results@surviscor.com.

About Coast Capital Savings

Coast Capital Savings is Canada’s largest credit union by membership and B.C.’s first credit union to become a federal credit union. Owned by its 572,000 members, Coast Capital offers banking and investment services digitally and through its 52 branches in the Metro Vancouver, Fraser Valley, Okanagan, and Vancouver Island regions of British Columbia. An Imagine Canada Caring Company and a Certified B Corporation in recognition of its social performance, Coast Capital invests 10 per cent of its bottom line in youth focused community organizations, programs, partnerships and events. The credit union has been recognized as one of Canada's Most Admired Corporate Cultures™, and holds a Best Managed Companies Platinum Club designation. Coast Capital has a history of introducing innovative products to help their members achieve financial wellbeing including Canada’s first free chequing account from a full-service financial institution and Help Extras®, enabling members to invest in their future. To learn more, visit coastcapitalsavings.com.

About Surviscor Inc.
Surviscor is a North American leader in the analysis and ranking of Canadian digital customer experiences provided by service firms. Surviscor's popular digital brokerage and banking reviews are powered by its proprietary scorCard methodology, identifying the BEST and WORST digital customer experiences. All studies and analyses serve as industry benchmarks for consumers and industry participants by identifying digital offerings considered to be leading-edge as compared to the industry standard.

 

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Media Contact:
Sara Goldvine
Senior Manager, Stakeholder Relations

Glenn LaCoste,
President, Surviscor Inc.
416.993.1246