We’re moving forward together
Update on the upcoming merger of Coast Capital, Prospera and Sunshine Coast
We’re now in the final stages of preparing for the member-approved merger of Coast Capital with Prospera and Sunshine Coast credit unions. We expect to formally come together later this spring, to form Canada’s largest national purpose‑driven credit union, pending final regulatory approvals.
This is a historic moment that builds on our shared legacy and commitment to the financial well-being and success of our members, employees and communities.
What this means for you
There will be no immediate changes to how you bank.
The legal close of the merger is the first step in combining our three credit unions. Over the coming months, we’ll continue to operate on separate banking systems as we work to bring together our technology, services and products. We’ll be taking a thoughtful, phased approach to ensure a smooth, transparent transition with minimal disruption to members.
That means:
- You’ll continue to bank as you normally do
- You’ll be able to continue using any ATM displaying THE EXCHANGE® or ACCULINK® Network logos, free of charge
- Your membership and account numbers will remain the same
- You’ll continue to see the same friendly teams you know and trust
- Your existing products and services will stay as they are
- Our ongoing commitments to local community support and investment will remain in place
- Your local branch locations and hours will remain unchanged
- We will continue to operate with transparency and purpose, prioritizing the financial well-being and success of our members and communities
- You won’t yet be able to use Prospera or Sunshine Coast branches or call centres if you’re a Coast Capital member (and vice versa)
Member benefits are on the way
As we bring our systems and services together new benefits will be introduced that will bring to life the strength and promise of a national, purpose‑driven credit union. In future phases, members can look forward to:
More competitive products and innovative financial solutions.
A more personalized experience, with specialized expertise and financial advice.
Increased investment in mobile and online banking, with enhancements in self-serve features that make banking easier.
An expanded branch network across BC, with the ability to support members beyond provincial borders.
Greater capacity to support larger commercial lending opportunities.
Deepened commitments to local community support and investment, creating greater positive impact.
Stay alert, be cautious
Scammers often take advantage of times of change to defraud people, including spoofing phone numbers or masquerading as financial institutions.
Beware of calls, emails or texts asking you for your personal banking information. We’ll NEVER contact you asking for your personal information such as your online banking password, one-time security codes or debit card PIN – even for bringing our systems together and other merger-related activities.
Be cautious—pause before acting on any unusual requests and verify information through official channels. Just hang up and call us at the number on the back of your debit card at 1.888.517.7000
Frequently asked questions
Coast Capital, Prospera and Sunshine Coast credit unions are purpose-driven and share the same values of helping people and communities thrive. We each have an 80-year legacy and proven track record of improving members’ financial well-being—and we aspire to do even more. Through this merger, we are excited to form a strong, national cooperative alternative to the big banks, offering Canadians greater choice in banking.
By coming together, we can:
- Strengthen our ability to support members’ financial well-being
- Unite our teams under shared cooperative values and a commitment to meaningful community impact
- Create a modern, innovative platform to reshape cooperative banking in Canada
- Stay local at heart while expanding access through a team of 2,500+ professionals and 70+ branches across BC
We’ll remain committed to the communities we serve today and to supporting members for generations to come.
As a combined federal credit union, we expect we’ll be able to better support you by speeding up and advancing our investments in:
- More competitive products and better services
- Local, personalized advice and specialized expertise
- Improved member experience, including access to more branches
- Enhanced digital banking technology and innovation
- Community initiatives that create greater impact in your local community
By coming together, we’ll be able to preserve and evolve the unique value of cooperative banking – people helping people, local perspective and community investment.
We’re proud of our credit union roots, and our dedication to our local communities is unwavering. Over the past five years, Prospera, Coast Capital and Sunshine Coast have collectively provided more than $30 million to local communities.
Our community investments will continue and as a combined federal credit union, we’ll maintain and deepen our commitments to local community support and investment.
Immediately following the merger, there will be no changes to our branch locations, and members can bank as they normally would. Our same friendly employees will still be there to help our members in our branches.
As we bring our operations together over time, we’ll gradually review consolidating our overlapping locations in the Lower Mainland and Okanagan. Any changes will be made with our members’ needs in mind and will be communicated well in advance.
Since Sunshine Coast does not have any overlapping locations, there will be no branch closures on the Sunshine Coast as a result of the merger.
We’ll honour all existing lending agreements as a combined federal credit union and commercial businesses can expect no disruption to their banking. As we bring our operations together, we anticipate an increase in our lending capacity in the future due to the larger scale of the organization.
Have a question not addressed above? Here’s how to contact us:
Call us at 1.888.517.7000
Monday to Friday, 6AM - 8PM PT
Saturday, 8AM - 8PM PT
Sunday, 9AM - 5:30PM PT