What if I'm a victim?

Call us immediately toll free at 1.888.517.7000 (Mon-Sat, 8am-8pm; Sun, 9am-5:30pm) if you:

  • Can’t locate your MemberCard
  • Do not recognize transactions on your Coast Capital Savings bank statement or Coast Online Banking
  • Feel your Personal Access Code or PIN have been compromised
  • Notice cheques missing from your cheque book
  • Do not receive your bank statement by the usual delivery date
  • Responded to a scam artist by providing personal/financial information or money
  • Are unable to locate your personal identification such as driver’s license, passport or social insurance number

What we can do to help

Coast Capital Savings will immediately take steps to protect your account from illegal transactions. Depending on the circumstances we can help you protect your account at Coast Capital Savings by:

  • Reviewing all recent transactions on your account(s)
  • Placing flags on your account(s)
  • Cancelling and reordering a new MemberCard
  • Putting a stop payment on any missing cheques
  • Helping you change your Personal Access Code for Coast Online Banking and Coast-by-Phone® Banking
  • Restricting or stopping access to your account(s)
  • Helping you open new account(s)

Be sure to also contact any other creditors or financial service providers as soon as possible.

Additional resources

Competition Bureau's Fraud Prevention forum
RCMP: Reporting Scams and Frauds

 

Need more help? Give us a shout.

Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.

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