How we help protect our members from cyber fraud

Our team uses a variety of technologies and industry best practice security controls to protect our members and our business every day. These include industry standard firewalls, hardware and devices that are actively logged, monitored and physically secured. We ensure that information in transit between your PC and our Home Banking Server cannot be read or changed.

We also protect you by having:

  • Controlled access to our members’ information, financial systems and databases
  • Account access restricted to only those individuals who provide the correct Personal Access Code
  • Online banking sessions that time-out automatically if there has been no activity for 15 minutes


What about the recent cyber-fraud affecting some members?

Unfortunately, a recent cyber-fraud campaign has targeted the customers of some financial institutions, including some of our Coast Capital members.

Cyber-fraud targeted at individuals can take many forms, including phishing, someone gaining access to one person’s account by guessing the password, or using information that an individual has disclosed without even realizing they have compromised their info. It’s important to remember that fraudulent emails sent by criminals may look like they come from Coast Capital, but they are not connected with us at all.


What about Coast Capital’s systems?

Our systems are safe and secure. We have an internal team of cyber security experts who manage a rigorous cyber security program and are continuously monitoring our networks and systems. We also regularly work with independent industry-leading third party cyber security experts, to ensure our systems are safe.


How you can protect yourself against cyber fraud.

You may be wondering what you can do to protect your personal information and accounts. We’ve put together five key tips.


If you have any questions about cyber security, don’t hesitate to contact us.

Need more help? You can count on us

Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.