Help us with our social distancing efforts by taking advantage of our remote banking options.
We’re in this together so, let’s stand apart.

We love helping our members any way we can, but during COVID-19, your well-being is our top priority and we want to do everything we can to keep you and our employees safe. While some of our branches remain open, we encourage you to do what you can to help flatten the curve by staying home as much as possible.

So, we want to remind you that oftentimes, you don’t even need to go into a branch. You can actually self-serve almost any banking transaction remotely.

Don’t worry, we provide the same simple and helpful service across all our channels.

Transactions
ATM
Online Banking
Mobile App
Contact Centre
Cash Deposit

Cash Withdrawal

Cheque Deposit

Bill payment

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Transfers

a

Stop Payments

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Transaction
Remote Options
Cash deposit
ATM
Cash Withdrawal
ATM
Cheque Deposit
ATM,
Mobile App
Bill Payment
Online Banking,
Mobile App,
Contact Centre
Transfers
ATM,
Online Banking,
Mobile App,
Contact Centre
Stop payments
Contact Centre


We'll help every step of the way

Hesitant about digital banking? Don't be. Consider us your very own digital tour guide. We have the answers to all your questions and are there every step of the way. We’ll help you set up your username, password and your contact information to receive one-time security codes. Watch our video for a sneak peek.

Ready to get started? 
Already use digital banking?

Check out our tutorials and answers to common questions.

Questions? Give us a shout.
Call us at 1.888.517.7000 Mon-Sat, 8am-8pm; Sun, 9am-5:30pm.

Please contact the Financial Consumer Agency of Canada if you have a complaint about a federally regulated financial institution, questions or concerns about the impact of these difficult times on your bank account, your savings or your credit products. You can communicate with them by filling out this form, through mail or calling their Consumer Contact Centre at 1.866.461.3222.