Security & Privacy

Customer Protection ProgramWe're committed to creating a secure environment for our customers through our Customer Protection Program. Find out what we're doing to protect your account and what you can do to protect your account too.

Identity Protection

If criminals get a hold of your personal information, they can use it to commit crimes in your name. And all the while, everyone will think it's you.

Debit Card Fraud Protection

Debit card skimming is a fast-growing form of fraud. If criminals can copy your Member Card, they can use it to withdraw money from your account.

Credit Card Safety

Find out how to keep your credit card safe and secure.

Online Banking Security

Coast Online Banking offers you the best security currently available in a commercial environment. Any personal or transactional information transmitted between you and Coast Capital Savings is secure - and cannot be read by anyone else.

Mobile Banking Security

Find out the features of Coast Mobile Banking that help keep your account information secure.

Robbery Prevention

It might seem like an odd request, but removing your hats, hoods and sunglasses when you visit our branches makes us all safer.

Cheque Fraud Protection

Cheque fraud can happen in many ways. But if a deal sounds too good to be true, it's probably a scam.

Lost or Stolen Cards

If your card is lost or stolen, retained by an ATM, or you notice unauthorized activity on your card, please contact us immediately at 604-517-7000 (Metro Vancouver) or 250-483-7000 (Greater Victoria) or toll free at 1-888-517-7000 Mon-Sat, 8am-8pm.

Privacy

Find out about how we maintain the security, confidentiality and privacy of your personal information.

Fraud Prevention Tips and Alerts

Keep your accounts safe with these fraud prevention tips and alerts.