Online Banking FAQ

Click on a topic below to learn more. If we haven't addressed your question or you would like further information, please visit our contact us page for options on how we can help you.

 
Login
Using Online Banking
Pay Bills
Messages
Account Statement
Transfer Money
Open Accounts
RRSPs, TFSAs and
Term Deposits
Account Services
 
Login

How can I get a Personal Access Code (PAC)?

To become a member and start using Coast Online Banking, you need to first open an account with us. Apply online to become a member without ever leaving your home. The online application form only takes about 10 minutes to complete.

You can also call our Contact Centre at 604-517-7000 (Metro Vancouver) or 250-483-7000 (Greater Victoria) or toll free at 1-888-517-7000 Mon-Sat, 8am-8pm for options on how we can help you get started, or visit any Coast Capital Savings location near you.

I've forgotten my Personal Access Code (PAC). What do I do?

To reset your PAC, please phone our Contact Centre at 604-517-7000 (Metro Vancouver) or 250-483-7000 (Greater Victoria) or toll free at 1-888-517-7000 Mon-Sat, 8am-8pm.

What happens if I enter my Personal Access Code (PAC) incorrectly?

If you enter your PAC incorrectly, you will receive a warning that you have entered the wrong code. Retype the code carefully. If you enter your PAC incorrectly three times, you will be locked out of online banking for 24 hours.

Why do I have to use my debit card instead of my account number to log in to Coast Online Banking?

Your Coast Capital Savings debit card is the key to all of your accounts and information. We use your debit card to identify you and allow you to access all of your accounts and memberships with a single login.

I just got a replacement debit card. How do I log in?

If you just got a replacement debit card, follow these steps to continue banking online:

  • Log in to Coast Online Banking with your new debit card number and reset your Added Security Features.
  • For Coast Mobile Banking™, text STOP to COAST (26278) to remove your previous debit card number from your mobile device. Then log in to Coast Online Banking with your new debit card number and follow the steps to set up Coast Mobile Banking.
  • If you use the epost™ online bill service, follow these steps to reactivate epost and continue to view your bills.

Why am I being asked to set up Added Security Features when I log in?

Our added security features are meant to better protect the privacy and security of your personal information by helping to prevent phishing scams.

When you log in to Coast Online Banking, you’ll be asked to set up our new added security features before proceeding with your login. Don’t worry, this will only take a few minutes. We promise. Learn more about the Added Security Features.

How do I log out?

The logout button is located in the green box in the upper left-hand corner of the page.

Using Online Banking

How do I become a member and start using Coast Online Banking?

To become a member and start using Coast Online Banking, you need to first open an account with us. Apply online to become a member without ever leaving your home. The online application form only takes about 10 minutes to complete.

You can also call our Contact Centre at 1-888-517-7000 Mon-Sat, 8am-8pm for options on how we can help you get started, or visit any Coast Capital Savings location near you.

How much does it cost to use Coast Online Banking?

It does not cost anything to use Coast Online Banking, however your regular service charges still apply according to your account type and balance.

What browsers does Coast Online Banking support?

Visit our Browser Requirements page for more information.

Can I see how Coast Online Banking works before I sign up for it?

Yes, you can view our Online Demo. It will walk you through the features of Coast Online Banking. Or, you can contact us to help get you started.

Pay Bills

Can I have Coast Online Banking pay my bills automatically?

Yes. With our Recurring Bill Payments feature, you can set up the same amount to go to a bill vendor at whatever frequency you choose. Just click on the Recurring Bill Payments tab on the Pay Bills screen to set one up.

What happens if I don’t have enough money in my account when my scheduled or recurring payment is set come out?

If you don’t have enough money in your account your payment won’t go through. So make sure have enough money in your account to cover your payments at least one day before your scheduled or recurring payments are set to come out.

How do I stop a scheduled or recurring payment?

To stop a scheduled or recurring payment, go to the Pay Bills screen and click Scheduled Payments on the left side of the screen. Then, find the payment you'd wish to cancel and click Delete. You can stop a scheduled or recurring payment up to a day before the payment is due to come out.

If I want to skip a payment, do I have to cancel the recurring payment I’ve set up?

Yes. You’ll have to cancel the payment and then set up a new recurring payment to start once you want to begin your payments again.

How many bill vendors can I have set up on my account?

In Coast Online Banking you can add an unlimited number of bill vendors within your memberships.

How long does it take for my bill payment to go through?

Some bill payments made through online banking may take 2-3 business days to process. It depends on the time of the transaction and the bill vendor's internal accounting processes. We advise member to make their electronic payments a couple of days ahead of the payment due date to be safe.

How do I delete a bill payment vendor?

When on the Pay Bills screen in Coast Online Banking, select the "Delete Bills" button from the left-hand side of the page. Then choose the "delete" hyperlink to the right of the bill vendor you wish to remove.

Messages

I got a Personal Message in Coast Online Banking. What is this?

Coast Capital Savings recently introduced a new service that allows us to send helpful informational messages directly to you through Coast Online Banking. After you read the message you can delete it. Or just leave it and the message will delete itself in 4 weeks.

Account Statement

Can I use Coast Online Banking to view cheques I have written on my account?

Yes. Links to your cheque images are included in your Account Statement details. Simply click on the cheque you would like to review and view the front and back of your cleared cheques

Can I use Coast Online Banking to download my statement into Personal Financial Management Software?

You are able to download your statements to QuickBooks™, Simply Accounting™, .CSV, PDF or Comma Delimited Text™. You can also use Quicken and MS Money, although you should know that we have recently had some system challenges with these programs, and there are restrictions on a few functions. Please review these limitations carefully before using Quicken or MS Money.

While older versions of personal financial management software can be used for downloading your statement from Coast Online Banking, we recommend you use versions newer than 2006 for best results.

How can I view previous months account statements?

Select the "Account Statement" button from the left-hand side of the page and you will be presented with a screen that allows you to specify display, history, and format options for statement you wish to view.

Transfer Money

Can I transfer money to another member within Coast Capital Savings?

Yes. You can transfer money between memberships. All you need is the membership number of the person you are transferring the money to. We'll deposit the money into the primary chequing account of the destination membership.

Can I transfer money from Coast Capital Savings to another financial institution?

You can use hyperWALLET to email funds to another financial institution. Read more.

Can I transfer money between my US and Canadian accounts online?

Not at this time. Currently Coast Online Banking isn’t able to convert money to US or any other currency with the transfer money feature.

Can I transfer money using INTERAC® e-Transfer?

Yes, you can transfer money using email address or mobile phone number to anyone with an account at a Canadian financial institution. Learn more about the INTERAC e-Transfer service.

Open Accounts

Can I open an account online?

Yes. You can open chequing, savings, RRSP, TFSA and term deposits if you already have a membership with Coast Capital Savings once you’ve logged into online banking.

Please note: To open an RRSP or TFSA product, you must first set up an RRSP or TFSA contract with us. To do this, please visit a branch or call our Contact Centre at 1-888-517-7000 Mon-Sat, 8am-8pm.

Can I close an account online?

No. To close an account you must contact us or visit your branch.

RRSPs, TFSAs and Term Deposits

Can I open an RRSP, Tax-Free Savings Account (TFSA) or Term Deposit online?

Yes, you can open Term Deposits and additional RRSPs online. However, if you do not currently have an RRSP or TFSA with Coast Capital Savings, you must first set up an RRSP or TFSA contract with us. To do this, fill out our RRSP Application, TFSA Application, visit your branch or contact us.

Can I view my RRSP contract information online?

Yes. Once on the Account Summary screen, select the RRSP account that you wish to view the RRSP contract for. On the new screen you will see the RRSP Contract number that is hyperlinked. Select that hyperlink and the new screen that appears will provide you with your RRSP contract information. If you are having trouble, please contact us.

Can I renew my Term Deposits online?

Not at this time. For now, please contact us, to renew your term deposit into a new term or roll it over into the existing term.

Account Services

Can I order cheques online?

Yes. Click on the Account Services tab, select Order Cheques and follow the instructions.

Can I change my address information online?

Yes. Click on the Profile and Preferences, select Change Address and provide the correct information.

Can business members order cheques online?

No, business members must visit their branch to reorder their cheques.

If I sign up for Coast Online Banking do I still have to receive paper statements?

No, using Coast Online Banking you can “opt out” of receiving your paper statements anytime you like. If you decide that you prefer to receive a paper statement, you can opt back in at anytime.

My epost bills have disappeared, what should I do?

If you've just received a new debit card, you'll notice that your epost bills are no longer appearing when you log in into Coast Online Banking. Follow these steps to reactivate your epost account and your bills will appear.